How Your Contact Center Can Utilize ChatGPT
CCNG
AUGUST 9, 2023
Generative AI, a subset of artificial intelligence (think ChatGPT) that focuses on creating new content, is emerging as the trend of 2023. It has the potential to revolutionize the way contact centers operate and deliver customer experiences if done correctly. With the ability to create new content, simulate complex scenarios, and drive innovation in customer interactions, generative AI offers a wealth of opportunities for improving customer contact and customer experience (CX) operations in the
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