ShepHyken
DECEMBER 26, 2023
Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 ideas. Many, if not all, will apply to you and your business. Do more in 24!
Callminer
DECEMBER 26, 2023
As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly. Read this blog for five AI trends impacting organizations in the year ahead.
SharpenCX
DECEMBER 26, 2023
We’ve all seen it—contact center scorecards that look more like laundry lists and dashboards that look more like Sudoku puzzles. You can measure many metrics in your contact center, but just because you can doesn’t mean you should. The post Top 3 Contact Center Metrics to Measure in 2024 appeared first on Sharpen.
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