Call Center Weekly

JULY 24, 2017

These are the leaders who are not above conducting demo calls, role playing, or getting down in the trenches with the agent. She has extensive knowledge in overseeing day to day operations, and is well versed in managing both Inbound and Outbound projects. Agent trust is gained by leaders who are servant-leaders.

Contact Center 273

Contact Center Morale B2C Coaching 273

delighted

APRIL 12, 2024

For transactional feedback based on a specific point in the customer journey (like a customer support inquiry or demo), you should send your survey within 24 hours of interacting with the customer. For consumer product feedback, it’s best to send your survey up to 7 days after the product is in hand.

Surveys 81

Surveys Feedback B2B SaaS 81

TechSee

MARCH 10, 2021

We are living in a ‘remote first’ world where visual engagement has become a critical piece in our current day-to-day interactions. Virginia-based River Pools turned to virtual sales demos to boost their business during COVID.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

Cyara

FEBRUARY 27, 2020

Next month in Melbourne, Cyara is hosting Xchange 2020 Roadshow, a premier one-day event generously sponsored by our partners and friends, including Amazon AWS , Genesys , and Cloudwave. The schedule is packed full of valuable presentations, networking, panel discussions, and demos.

Customer Experience 98

Customer Experience 98

aircall

FEBRUARY 16, 2022

For example, you might begin by simply learning a customer’s name and end with a completely bespoke product demo (more on that below). . By recognizing who the person is, the position they sit in, and even the information they have available on their LinkedIn, we can tap into how Aircall can improve their day-to-day.

Personalization 62

Personalization Sales CRM Call Center 62

3CLogic

FEBRUARY 28, 2024

Acme Contact Center Performance Details Acme Contact Center (Acme CC) is running a 24/7 contact center, serving customers 365 days a year. The organization has 100 agents handling a total of 2000 calls per day. How much time does each agent spend on post-call summaries per day?

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

VirtualPBX

JUNE 15, 2021

Advanced Call Reports lets you see how much traffic is being used each day, week, month, and year on any phone number you specify. You can always schedule a Free Demo with us to see this tool used live in a more detailed way. Using filters lets you create reports that are fine-grained and easy to understand so you can act on that data.

Call Logging 97

Call Logging Sales Customer Support Personalization 97

CSM Magazine

APRIL 18, 2024

Completing around 100 planned jobs a day with an additional 15-30 out-of-hours call outs, DSSL implemented BigChange to replace a number of disparate and outdated systems. Since implementing BigChange, DSSL has significantly reduced its back-office administration resource. .” “However, we also knew this was long winded.

Management 52

Management Engineering CRM Finance 52

AWS Machine Learning

MAY 15, 2023

Unlike the existing Amazon Textract console demos, which impose artificial limits on the number of documents, document size, and maximum allowed number of pages, the Bulk Document Uploader supports processing up to 150 documents per request and has the same document size and page limits as the Amazon Textract APIs. Choose Upload documents.

APIs 73

APIs Construction Accountability Best practices 73

TeamSupport

JULY 25, 2023

On any typical day you’ll find your agents jumping between systems or platforms during any one conversation. The average agent handles 17 cases per day. Remember that your customers are busy people and they have more to accomplish in their day than to sit and wait on hold. What does that mean for the bottom line?

Customer Support 98

Customer Support Chatbots Self service Customer Service 98

CSM Magazine

MARCH 17, 2023

To celebrate the launch, a 30 day free trial is available for any contact centre managers who want to experience the new platform and the difference it can make to their teams. For a demo or if you are interested in the free trial, email freetrial@MyQualityTeam.co.uk or visit www.myqualityteam.co.uk.

Analytics 52

Analytics SaaS Quality management Feedback 52

Calltools

FEBRUARY 21, 2024

When a potential lead signs up for a demo or requests more information, responding to them quickly is critical to converting them. A prospect becomes a lead when they fill out a contact form or request a free demo. The average response time from a B2B is nearly two days. Ideally, your agents are constantly busy.

B2B 52

B2B Sales Call Center Metrics 52

Calltools

JANUARY 10, 2024

Not only does improving your average handle time help cut your costs, but it also makes it easier to anticipate the number of staff needed for any given day. Tools to Improve Average Handle Time Reducing your call center’s overall average handle time allows agents to enhance their productivity and assist more customers on any given day.

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Call Center 52

Avoxi

MAY 14, 2021

Buy Online Get a Free Demo How to Find Available Vanity Phone Numbers Find & Buy Custom Phone Numbers We’ve all heard the jingles on our TV sets and sung the advertisements in our heads for days… vanity numbers- if done correctly - can do wonders for your business.

Advertising 62

Advertising 62

Playvox

APRIL 12, 2022

A contact center schedule is a breakdown of every task and shift your agent is expected to complete on any given day. A contact center schedule provides structure and a clear outline of the day’s activities, which keeps agents in the loop. Let’s take it back to the details of your day-to-day schedule.

Contact Center 81

Contact Center Accountability Management Call Center 81

TechSee

APRIL 4, 2023

The top three homebuilders in the US are currently invested in and utilizing visual assistance technology from TechSee every day. One of our homebuilder clients reports that their average resolution time has been reduced from 20 days to 6 days using visual assistance. Interested?

Customer Service 109

Customer Service Customer Care Technology outsourcing 109

ChurnZero

JANUARY 10, 2023

The possibilities are endless (and we’re looking forward to seeing how CS teams use it) but include: Create day-to-day customer communications and engagements for CSMs and team leaders. Follow us on LinkedIn for updates , or consider a ChurnZero demo to explore the platform in depth. Not a ChurnZero customer?

Scripts 98

Scripts 98

VirtualPBX

OCTOBER 26, 2022

Our SMS/text message appointment reminders service offers endless customization options, from choosing what day your customer will receive their reminder (and at what time) to creating a specific theme that fits the tone of your business. Schedule a free demo today !

Healthcare 96

Healthcare Customer Experience 96

Fonolo

OCTOBER 26, 2022

Here’s the thing: call center agents have monotonous days. If industry competitors are helping their agents with innovative tech for day-to-day efficiency, why aren’t you? Book a demo of Fonolo’s Voice Call-backs today! Call center managers and leaders have some of the hardest jobs when it comes to agent engagement.

Call Center 142

Call Center Abandon rate Education Contact Center 142

VirtualPBX

APRIL 30, 2021

It’s packed with essential KPIs and metrics that outlines an agent’s day at a glance. Service Level by Day. Service Level by Day allows you to set thresholds and monitor how quickly calls are being answered to achieve your service level goals. Abandoned Calls by Day. Want to demo Advanced Call Reports?

Metrics 98

Metrics Abandon Call Abandon rate voip 98

Spearline

JANUARY 16, 2020

Book a demo here and we will be in touch within one working day to coordinate a demo of our platform. Maintaining excellent customer experience is essential, strengthening brand loyalty and lessening customer churn. Integrate the platform today and ensure your customers remain satisfied, no matter where in the world they may be.

Education 88

Education Customer Experience 88

ConvergeOne

DECEMBER 6, 2022

Your clients will have increasingly positive interactions with you, every day. By embracing our cloud-based solutions, your team will become customer experience superheroes, saving the day for clients around the world. Click below to schedule a demo and Q&A session to discover a new way forward.

Chatbots 80

Chatbots Virtual Agent Customer centricity Personalization 80

Spearline

DECEMBER 7, 2022

For me personally this is a very exciting day. To see demos of what our WebRTC solutions can do for you. Before continuing, I’d like to welcome all the Callstats customers to the Spearline family. We are here to help you and grow together with you. Is such an investment in tooling and not in your core business justified?

Telecommunications 98

Telecommunications Engineering Metrics Marketing 98

GetFeedback

OCTOBER 3, 2018

Last week, we joined nearly 200,000 Trailblazers for 4 days of learning and exploration. It was our biggest year yet—with 9 sessions, 3 booths, and a Demo Jam to boot. These future seeing eye dogs were our neighbors all day at the Service Lodge. We ended the day with a deep-dive into survey distribution. Here’s a recap.

Surveys 60

Surveys Metrics Customer Experience Marketing 60

Jon Arnold

JUNE 29, 2022

The first two days focused on workplace FOW themes, where we talked as much about HR, soft skills and culture as we did about how technology can support the hybrid work model. AI was a constant theme, and it’s clear that people have mixed feelings about it.

Contact Center 83

Contact Center Accountability Technology 83

Calltools

MARCH 22, 2023

Chat services allow members to share day-to-day information with each other with a simple message. Some employees may prefer casual dress days, company outings, or other creative ideas. Request a demo today to learn more about how CallTools can help you enhance your call center.

Contact Center 98

Contact Center Gamification Morale Feedback 98

aircall

JULY 25, 2022

Number of Calls Per Day. Average Duration of Calls Per Day. This is why you can personalize your tags according to the classification that is the most relevant to your business: according to the type of calls (discovery, demo, etc.) Number of Outgoing Calls Answered Per Time of Day. find the most useful.

Metrics 62

Metrics Sales Management Accountability 62

Aspect

JANUARY 7, 2020

Tracking agent activity throughout the day to ensure they’re adhering to their schedules. . A user-friendly interface for any actions related to contact center labor – Agents, supervisors and workforce management planning staff use WFM every day. WFM is often described as being comprised of three key functions: .

Management 126

Management Contact Center Analytics Service level 126

SharpenCX

AUGUST 7, 2023

Live chat makes the transition between time zones smoother if agents around the globe can take on conversations as the day progresses. Either way, live chat allows you to cover more of the day than simply turning on and off phones for designated hours, improving customer satisfaction. The post Don’t Have Live Chat?

Chatbots 67

Chatbots industry standards Call Center Scripts 67

Hodusoft

NOVEMBER 30, 2023

Resource Allocation: When abandonment rates are consistently high during specific times or days, staffing schedules may need to be adjusted or additional resources may need to be deployed. For more details, or to get a demo, visit- [link]. Ask for a Free demo! Boost call center performance!

Abandon rate 59

Abandon rate Call Center Interactive Voice Response call center software 59

Integrity Solutions

APRIL 19, 2024

It’s all part of creating an individualized experience that stands out in a sea of noise and the scripted messaging that prospects are inundated with every day. Avoid canned demo presentations and, if possible, avoid using slides entirely so you can keep the focus on dialogue and desired outcomes.

Personalization 107

Personalization Sales Scripts Contact Center 107

Inbenta

MAY 2, 2022

An ‘Ask for a demo’ button to send a demo request to the relevant Account Manager, so a full demo can be scheduled. We keep improving and expanding functionalities by integrating with more and more platforms every day to serve all current and future customer needs. A large array of possibilities. Don’t see what you need?

Chatbots 52

Chatbots Interactive Voice Response Accountability industry solution 52

Hodusoft

JANUARY 3, 2024

The solution can be deployed quickly, often within a matter of days. Rinse and repeat till you find a provider that ticks all the boxes and is willing to provide you with a free demo for you to make an informed decision. If you are looking for reliable and cost-effective CCaaS solutions, contact us today to get a free demo.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Pipkins

APRIL 29, 2020

They clock out of one task and into another all day. Make sure to reach out to us for a demo ! . Many companies have discovered time clock task trackers years ago, but for others it may be time to adopt this method of determining productivity for non-demand work or non-call work.

Call Center 101

Call Center Time management Management 101

ClientSuccess

AUGUST 31, 2021

Let’s say a demo of a new feature is on a customer meeting agenda. After the demo, they should have the data they need to say yes or no. . Your customers have other things to focus on during their days, making the time they spend with you in these conversations so precious.

52

52

Balto

JUNE 30, 2022

It’s been a few days since Customer Contact Week 2022 in Las Vegas ended, and we’re still buzzing from all the amazing insights and new contacts we made. After opening the doors to the conference floor on day one, it was clear that the answer was a resounding “yes!” Give us a call or schedule a demo today!

Contact Center 52

Contact Center Customer centricity Coaching Sales 52

JustCall

MARCH 21, 2022

Day 1: Orientation. On the day of orientation, acquaint your newly- recruited batch of sales representatives with how things work at your company. Offer an atmosphere conducive to the growth of the sales reps right from day 1. support and guide your sales reps right from day 1. Product (s) Demo. Technical Setup.

Sales 52

Sales Coaching Scripts CRM 52