Concentrix

SEPTEMBER 22, 2022

The post A Deep Dive on How to Measure Customer Success Performance appeared first on Concentrix. Bring value to every step of the customer journey. Discover what it takes to implement and measure an effective customer success strategy.

62

62

COPC

OCTOBER 26, 2023

The post Generative AI, LLMs and AI Assistants: A Deep Dive into Customer Experience Technology appeared first on COPC Inc. As CX consultants, our expertise is helping organizations through CX industry changes to resolve their most critical issues and tackle everyday challenges.

Technology 76

Technology Customer Experience APIs Consulting 76

Contact Center Pipeline

NOVEMBER 21, 2018

No customer ever picked up the phone, dialed up a company and said, “Boy, I hope that they’re not able to help me today, and I have to call back to get my issue resolved.” First-call resolution (FCR), or one-and-done as it is sometimes called, is part of a small handful of expectations that we […].

First call resolution 100

First call resolution Metrics Contact Center Call Center 100

Cisco - Contact Center

OCTOBER 4, 2023

Driving a sustainability strategy comes with incredible complexity and a spectrum of expectations. With the stakes being as high as it gets – the preservation of our planet – this is one we need to ge… Read more on Cisco Blogs

Best practices 69

Best practices Benchmark Government Customer Experience 69

Working Solutions

SEPTEMBER 4, 2018

The post New Technology Strategist Dives Deep for Client Solutions appeared first on Working Solutions. His work simplified its use for agents industrywide. Narayanan, who holds dual engineering degrees, is an e-commerce pioneer, having been part of the team […].

Technology 65

Technology Healthcare Engineering Management 65

TechSee

MAY 29, 2018

The KPI Deep Dive appeared first on Techsee. The result is an AI-based platform that over time, provides smart decision support tools for agents and visual self service solutions for consumers powered by a ‘ virtual technician ’ for onboarding, operational guidance or troubleshooting.

Contact Center 95

Contact Center Call Center Best practices Customer centricity 95

Help Scout

AUGUST 22, 2023

Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up. Read the full article

40

40

Maru Group

OCTOBER 19, 2022

By Andrew Grenville Maru/Matchbox | October 2022. Clean water. Electricity. Stoplights. These are all things we take for granted because they are very reliable. They are so reliable that they are boring. They are reliably boring. And that’s a good thing.

Marketing 73

Marketing Surveys 73

Anexa BPO

MARCH 31, 2021

The post Customer Service: A Deep Dive Into What It Is, and Why Outsourcing Is the Answer – Part Two first appeared on Anexa BPO. When assessing the value that this specialized department brings to your business, you really can’t afford not to consider outsourcing. Anexa – your customer service buck stops here.

outsourcing 52

outsourcing Customer Service Accountability Customer Support 52

Beyond Philosophy

APRIL 12, 2024

Facebook dives deep into Colin’s life for personalized ads, which he doesn’t appreciate, nor do they enhance his experience. It has cool features, like Spotify Wrapped and DJ playing mode, that enhance the music and user experience but aren’t creepy. But then there’s Facebook.

Personalization 221

Personalization Marketing Sales Technology 221

Anexa BPO

MARCH 31, 2021

The post Customer Service: A Deep Dive Into What It Is, and Why Outsourcing Is the Answer – Part One first appeared on Anexa BPO. For a better understanding of how a customer service outsourcing company like Anexa can support business growth through strengthened client relationships, head to Part Two of our blog.

outsourcing 40

outsourcing Customer Service Education 40

Vistio

JUNE 10, 2022

Why I say that is, to piggyback on what I just said about the technology and the partnership, does a BPO organizational structure have the right organizational structure that can support a client’s requirements to tell them about their customers and provide deep analytics around their customer, how to improve the customer interactions.

Consulting 52

Consulting Consulting Best practices outsourcing 52

ShepHyken

MARCH 29, 2021

Deep Dive: How Sweetwater Builds Software and Personalized Experiences by Jamie Grill-Goodman. RIS) RIS sits down with Sweetwater’s CIO Jason Johnson to dive into how the instrument retailer develops in-house tech to invoke its unique customer experience. They can (and will continue) to coexist.

Customer Service 196

Customer Service Personalization Customer Experience 196

Vistio

MAY 28, 2022

I’m enjoying a little bit of a sabbatical right now before I dive into my next challenge. Most recently, I actually stepped away from my role as the vice president of customer experience at a seed-stage startup. It’s lovely to take a little break from time to time, recharge the batteries and come back strong.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

Vistio

JULY 11, 2022

Actually, this reminds me that there was a guy I think with deep mind, I have to double check this, but he insists that we’ve actually already reached AGI or Artificial General Intelligence, and it’s only a matter of computing power and ability to scale that. And you made this point earlier, Hailey, we’re not there yet.

Technology 52

Technology Self service Contact Center Analytics 52

Stratifyd

MARCH 20, 2019

Estimated reading time: 4 minutes. Brands are hyper-focused on understanding customer analytics to create the best user experience, but how often do people think about the developer experience? I think about it all the time.

Surveys 40

Surveys Healthcare Analytics Engineering 40

ShepHyken

FEBRUARY 1, 2021

Sharpen) Let’s dive in on five of the best practices FedEx uses to deliver top-notch customer service. Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS. I have added my comment about each article and would like to hear what you think too.

Customer Service 351

Customer Service B2B Best practices Customer Experience 351

Cisco - Contact Center

JUNE 30, 2023

Weekly episodes arrive packed with deep dives and… Read more on Cisco Blogs Welcome to The U. , a new expert-led technical video series from the masterminds behind Cisco U. , our new digital tech learning experience.

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98

BlueOcean

JUNE 21, 2022

So, without further ado, it’s my great pleasure to announce Deep CX , the official podcast of Blue Ocean, made by and for people who care deeply about the customer experience. The post Blue Ocean Is Diving into the Deep Waters of Podcasting! This podcast is truly a labor of CX love. Interested in giving our new podcast a listen?

B2C 12

B2C outsourcing Call Center Customer Care 12

Callminer

MARCH 15, 2018

We decided to take a deep-dive into the latest debt collection industry figures and statistics to get a glimpse of the current state of debt collection.

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207

LiveVox

NOVEMBER 21, 2023

In this article, we’ll dive deep into strategies […] The post Resolving Complex Financial Service Issues: A Customer Care Perspective appeared first on LiveVox.

Customer Care 78

Customer Care Contact Center Customer Support Management 78

CCNG

JUNE 29, 2021

It is essentially a “deep-dive” into the procedural documentation, order management, reporting, corrective transactions, complaint handling, records retention, and training documentation for a specific sub-team in the Customer Service department.

CCNG 195

CCNG Contact Center Customer Service Management 195

LiveVox

NOVEMBER 8, 2023

In this article, we will dive deep into the concept of large language models and […] The post Large Language Models for Customer Service Agents: Intelligent Real-Time Guidance appeared first on LiveVox.

Customer Service 75

Customer Service Personalization Customer Experience 75

Maru Group

AUGUST 8, 2022

Maru has previously explored how the cloud gaming market is set for growth with this report a companion piece that dives deeper into differences between age groups. By Maru Entertainment & Technology | August 8, 2022. That cloud gaming is poised for growth is hard to dispute.

Entertainment 14

Entertainment Surveys Marketing Technology 14

LiveVox

JUNE 12, 2023

We sat down with LiveVox CTO Patrick Summe to do a deep-dive on industry clouds, their benefits, how to […] The post Industry Cloud Solutions: Enhancing Data Security, Analytics, and Scalability for Your Business appeared first on LiveVox.

Analytics 84

Analytics Finance Healthcare 84

Beyond Philosophy

MARCH 29, 2019

The relationship between your brand and the outcome of your experience, at least in the customer’s eye, has deep roots in customer loyalty as well. <!–more–> Branding is imperative to having an outstanding Customer Experience. Sometimes people want to know which is more important. Or can you?

Customer Experience 286

Customer Experience Consulting Consulting Marketing 286

Hello Customer

MAY 16, 2024

Deep-dive analysis: understand the 'how' and 'who' behind customer feedback. What to expect during Demo Friday Expect a walkthrough of Hello Customer's functionalities in each session, led by real-use cases and powered by our AI technology. Real-time alerts: set up alerts to keep your team informed about crucial feedback.

Feedback 52

Feedback Engineering Analytics Metrics 52

AWS Machine Learning

APRIL 2, 2024

You can meet with Julien and AWS experts to dive deep into your use cases and learn how AWS and Hugging Face can help. As part of this roadshow, Julien Simon , Chief Evangelist at Hugging Face, will travel to eight AWS headquarters across North America between April and June.

Accountability 87

Accountability Marketing Personalization Management 87

24-7 InTouch

SEPTEMBER 21, 2023

Resources How a Player-Centric Approach Drives Higher Gaming Quality 25 Must-know Customer Experience Statistics [2023]: The Benefits Of A Positive Customer Experience Vendor Landscape: Video Platforms For Customer And Employee Experience 35 Streaming Services Statistics for 2023: Deep Dive Into Video & Music Streaming How Disruptive Brands Can (..)

Customer Experience 59

Customer Experience 59

NobelBiz

OCTOBER 24, 2023

Let’s delve deep into the nuances of each to clarify their significance. Kevin brings his wealth of experience in sales management and insurance to the table as we dive deep into the world of data-driven success. What is a Customer Experience Map? Don’t miss this opportunity to gain valuable insights from a true expert!

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

CCNG

FEBRUARY 14, 2024

I decided to do a deep dive on the contact center organizations that I’ve led over the last 20-plus years and ask myself the questions above. And, if not, are we unnecessarily burning labor dollars? As leaders in the contact center industry, we tend to “throw bodies” (a.k.a.

Contact Center 195

Contact Center At home agents Coaching Management 195

Beyond Philosophy

NOVEMBER 8, 2019

This episode of The Intuitive Customer takes a deep dive into the idea of Price Image and how customers form them about your brand. Also, it can be challenging to change an established Price Image and tricky to navigate when you try to make the transition.

Airlines 281

Airlines Consulting Consulting Customer Experience 281

AWS Machine Learning

JULY 26, 2023

Generative AI Foundations on AWS is a new technical deep dive course that gives you the conceptual fundamentals, practical advice, and hands-on guidance to pre-train, fine-tune, and deploy state-of-the-art foundation models on AWS and beyond. More of a reader than a video consumer?

Scripts 82

Scripts Engineering Benchmark Best practices 82

ShepHyken

FEBRUARY 8, 2021

With so many articles that are focused on retail and consumers, it’s nice to get a deep dive on the B2B side. My Comment: You know how I love lists, and Lynn Hunsaker has given us a great one to close out this week’s roundup.

Customer Service 243

Customer Service B2B Chatbots Self service 243

AWS Machine Learning

SEPTEMBER 12, 2022

Scaling Deep Learning Training on Amazon EC2 using PyTorch (Presented by Amazon Web Services) [A41454] As deep learning models grow in size and complexity, they need to be trained using distributed architectures. We dive into how to choose the right instance for your needs in this session. release cycle.

Engineering 80

Engineering Marketing Technology Management 80