dealing-with-emotional-injuries-caused-by-customer-anger 
CSM Magazine
FEBRUARY 11, 2020
When you work in a customer facing job, dealing with irate customers is, unluckily, just part of the job. But what do you do when customers cross the line from standard grumpiness to downright bullying? Let’s discuss some of the best strategies for dealing with the trauma of angry customers. Take a Break.
Russel Lolacher
JULY 26, 2022
So from that point on, I emphasized the need for me to be responsive to every single employee complaint, or situation that involves a threat, intimidation, verbal situation, in order to prevent the escalation, and to swiftly get at the root cause of the problem. He is a retired Army Reserve Sergeant Major. PLAY AND SUBSCRIBE. Google Podcasts.
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