BlueOcean

APRIL 24, 2024

Here are just a few questions to get started. Does your organization have formal environmental policies and practices? Depending on the size of the outsourcers involved in your RFP bid, you may find varying levels of formality in their policies and practices. What are the measures of success for your DE&I initiatives?

Contact Center 71

Contact Center outsourcing Government Customer Care 71

Comm100

APRIL 17, 2023

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. HIPAA, the Health Insurance Portability and Accountability Act, is a US federal law that sets privacy and security standards for safeguarding sensitive patient information. million per year.

Healthcare 52

Healthcare Chatbots Management Accountability 52

Nicereply

OCTOBER 29, 2019

But what if a policy, put in place for a good reason, is a roadblock to your customer’s success? It has strict policies about allowing access to certain content based on age. The father happened to be a privacy and security lawyer, specializing in data protection. The support agent had unwittingly unleashed a monster.

Feedback 75

Feedback Accountability Management Customer Service 75