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5 Ways to Improve Customer Service in Healthcare

Comm100

Its speed, simplicity, and availability make it a life-changing channel for patients who may rely on telemedicine for access to care, such as the elderly, chronically ill, or those living in rural areas. If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility.

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. Introduction. Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing.