Hodusoft

JULY 27, 2022

So how can businesses or call center agents deal with irate customers to create customer loyalty and retention? If you’re a call center agent, this blog will provide you with the 7 most effective ways how to handle escalated calls in an effective manner. Stay Calm in Frustrating Situations.

Call Center 52

Call Center Interactive Voice Response call center software Surveys 52

Talkdesk

DECEMBER 18, 2015

The best way to promote a positive work environment and keep spirits high is to simply acknowledge the victories of your call center agents. Identifying exemplary call center agent performance requires more than just an attentive manager. Angry Customer De-Escalated. Angry Customer Referred to Management.

Call Center 42

Call Center call center software First call resolution Morale 42

aircall

FEBRUARY 24, 2021

If you have software with mobile capabilities, your reps can access information on-the-go that will help them close the sale, even when they’re calling from a mobile device. Invest in the right call center software. For example, call center software often comes with coaching tools.

Sales 62

Sales Technology call center software CRM 62

Cisco - Contact Center

JANUARY 21, 2020

The language barrier is undoubtedly and historically adding complexity to international business, and this is especially true when we consider Contact Centers and the high-quality customer experience they have to deliver in business-to-consumer services. Video on YouTube: Cognitive Contact Centers Voice Transcription Translation.

Contact Center 66

Contact Center contact center solutions Cloud contact Call Center 66