Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Challenges of Monolingual Banking A major disadvantage of only providing banking services in English is that customers who speak a language other than English struggle to understand critical information.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

Certified Languages International

FEBRUARY 5, 2024

This underscores the need for accurate and culturally sensitive Spanish interpretation. So, what defines an effective interpreter that meets the needs of both providers and Spanish speakers? So, what defines an effective interpreter that meets the needs of both providers and Spanish speakers?

Healthcare 40

Healthcare Banking Personalization Technology 40

Certified Languages International

DECEMBER 22, 2023

Quality medical interpretation is crucial for overcoming language discordance and delivering equitable, effective healthcare. Medical interpreter companies like Certified Languages International provide these essential services to help ensure accuracy and confidentiality in medical interpretation.

Healthcare 40

Healthcare Quality management Personalization Management 40

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Challenges of Monolingual Banking A major disadvantage of only providing banking services in English is that customers who speak a language other than English struggle to understand critical information.

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

AWS Machine Learning

NOVEMBER 16, 2023

It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide. This is a joint blog with AWS and Philips.

Healthcare 86

Healthcare Government Engineering APIs 86

Voiance

AUGUST 6, 2019

In our previous three posts, we’ve discussed quality metrics for providers of phone and video remote interpretation services: fair pricing , interpreter qualification and vetting , and data security.

industry standards 48

industry standards Best practices Metrics Accountability 48

Lumoa

JULY 21, 2022

The global pandemic had a detrimental impact on most industries, but European telecom providers have emerged relatively unscathed. In total, telecom providers’ revenues shrank by 2% in 2020, whereas the economic area’s gross domestic product declined by almost 8% during the same period. .

Customer Experience 94

Customer Experience Telecommunications Metrics Feedback 94

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics identifies and analyses live customer calls or voice recordings using speech recognition software to produce valuable and vital data and provide high-quality assurance. What is Speech analytics?

Analytics 52

Analytics Coaching Call Center APIs 52

Certified Languages International

FEBRUARY 25, 2019

On the surface, video remote interpreting (VRI) platforms offered by different language service providers can seem similar to one another. In general, you open a program on a mobile device or stationary computer, select the language you need, and connect to an interpreter over a video call. HIPAA compliance and security.

Healthcare 45

Healthcare Best practices Technology Management 45

Certified Languages International

FEBRUARY 25, 2019

On the surface, video remote interpreting (VRI) platforms offered by different language service providers can seem similar to one another. In general, you open a program on a mobile device or stationary computer, select the language you need, and connect to an interpreter over a video call. HIPAA compliance and security.

Healthcare 40

Healthcare Best practices Technology Management 40

BlueOcean

OCTOBER 6, 2020

For clients with complex care scenarios – whether that is enterprise customer success management or providing critical support direct to consumers – change is never taken lightly. Those data points still play a role in measuring performance, but your partner should have their eyes set on the bigger picture of customer success.

outsourcing 62

outsourcing Customer Care Metrics Contact Center 62

Certified Languages International

DECEMBER 22, 2023

Yet many don’t have adequate financial translation solutions and rely on unqualified family members to interpret. In an increasingly globalized world, financial institutions must be able to communicate effectively across languages and cultures. The result is inaccurate information that can confuse customers.

Banking 40

Banking Accountability Marketing Surveys 40

ViiBE Blog

AUGUST 11, 2021

They were pretty standardized for a long time. The representative can interpret body language and other non-verbal communication cues through video. Since ViiBE is based on secure WebRTC technology , the customer must approve requests to access a camera or share their screen. . ViiBE Blog. Retail , SMB. Charles Street.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

JustCall

APRIL 5, 2022

When customers discuss VoIP advantages and disadvantages, they are mostly concerned about the: Call quality – how clear the voice is, is there any latency in the protocol; and System uptime – will the VoIP software crash, will it open with delay, would it take too much time to load, etc. What are some important VoIP benefits?

voip 40

voip Interactive Voice Response Analytics Sales 40

JustCall

APRIL 12, 2023

It equips a business with the following operative functionalities: Enabling Remote Work for Its Employees Equipping your business with the versatility to operate from anywhere has become a necessity after the pandemic. In today’s digital era, customers know their worth. A virtual call center is a call center that runs over the internet.

virtual call center 52

virtual call center call center solutions Call Center call center software 52