Vistio

JANUARY 23, 2023

Analyzing what is important to each of your stakeholders and applying it to each of your proposals will help with building buy-in. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

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Vistio

NOVEMBER 7, 2022

#voa for voice of agent. Let’s make each day better! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Metrics 52

Metrics Agent Empowerment Automotive Contact Center 52

Vistio

MARCH 20, 2023

Links and resources: 37 Empathy Statements Based on Emotional Intelligence To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Customer Service 52

Customer Service Customer Experience 52

Vistio

SEPTEMBER 12, 2022

We are grateful to be joined by Jeremy Hide, in today’s episode where we will be discussing how trauma can be caused in the workplace, along with how to positively work through the trauma and the related triggers agents face. To listen to a recording of this and other episodes, visit vistio.io/podcasts.

Management 52

Management 52

Vistio

NOVEMBER 21, 2022

Check out her offerings to strengthen companies and organizations. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Scripts 52

Scripts Consulting Consulting Best practices 52

Vistio

DECEMBER 12, 2022

And, if the candidate doesn’t say the right number, the recruiting team isn’t even going to get the chance to meet these new, “green” agents who may have the soft skills that we are looking for. [ 24:13 – 26:09 ] Inherent AI challenges to watch out for and how to avoid them. To listen to a recording of this and other episodes, visit vistio.io/podcasts.

Call Center 52

Call Center Contact Center Surveys Customer Service 52

Vistio

FEBRUARY 13, 2023

Remember, improvement over perfection. We can do this! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Marketing 52

Marketing Customer Experience Management 52

Vistio

JANUARY 30, 2023

Build your culture with strong habits and good service to have a respected brand. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Contact Center 52

Contact Center Best practices Customer Experience 52

Vistio

JANUARY 16, 2023

Pair all of this focus on the values and the heart of your business with excellent performance and you’ll have a strong combination. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Marketing 52

Marketing Best practices 52

Vistio

JULY 6, 2023

You’ll prove that you actually care about agent feedback. As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive. The post The VoA Playbook and Why You Need One first appeared on Vistio.

Feedback 52

Feedback Contact Center Accountability Management 52

Vistio

JUNE 26, 2023

You don’t have all the answers and you don’t need all the answers, so let’s help each other out! As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive. The post CX and Women Leadership first appeared on Vistio.

Technology 52

Technology Best practices 52

Vistio

MAY 1, 2023

AI has the potential to be a helpful tool, but it’s up to us to make sure we are using it properly and educating ourselves to create the best possible quality. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Education 52

Education Technology Marketing Sales 52

Vistio

APRIL 24, 2023

Having AI replace certain tasks is not terrible as long as we make sure that the things we are freed up to do make us more human, and the things we are giving up are not core to being human. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Government 52

Government Call Center Technology Customer Support 52

Vistio

APRIL 17, 2023

However, AI should be used as an enhancement rather than a replacement to make sure that your business is as efficient as possible. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Banking 52

Banking Technology Best practices 52

Vistio

JULY 17, 2023

Learn more about Stacy Sherman from her podcast Doing CX Right. As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive. The post Agent Value in the CX Marketplace first appeared on Vistio.

outsourcing 52

outsourcing Contact Center Technology Marketing 52

Vistio

MAY 8, 2023

They committed to their niche and didn’t let any other metic get in the way. As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Metrics 52

Metrics Customer Experience Airlines Government 52

Vistio

JANUARY 3, 2023

All of those escalations are going to increase your costs. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Personalization 52

Personalization Customer Service 52

Vistio

JUNE 20, 2023

Really taking the time to develop and strengthen your customer service team is very important to the growth of your company. As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Contact Center 52

Contact Center Brand ambassadors Customer Service 52

Vistio

JUNE 12, 2023

Having joy, energy, passion, peace, and purpose in your work will make working so much better. As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive. The post A Special JEPPPisode first appeared on Vistio.

Coaching 52

Coaching Contact Center Management Best practices 52

Vistio

APRIL 10, 2023

There are many benefits to adopting new software and technology into your CX business, so make sure to integrate it into yours. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Technology 52

Technology Metrics Accountability Customer Experience 52

Vistio

MAY 22, 2023

Learn more about Stacy and Doing CX Right. As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Feedback 52

Feedback Technology Sales Customer Experience 52

Vistio

JANUARY 9, 2023

Once the crisis happens, the time for training is past, and if agents can embody the mission statement in a time of crisis, that’s an excellent reflection on senior leadership. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Airlines 52

Airlines Technology Management Best practices 52

Vistio

MAY 15, 2023

Make sure to check it out! As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Contact Center 52

Contact Center Telecommunications Personalization Best practices 52

Vistio

DECEMBER 20, 2022

This is one of those moments in time where the economics are shifting and we don’t want to miss this opportunity to grow in the area of employee experience. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Call Center 52

Call Center Metrics Feedback Management 52

Vistio

MARCH 27, 2023

Come with solutions not just problems. [ 32:09 – 32:26 ] When we talk about the customer experience that we want our agents to provide, what we are really doing is hoping that the humans who work with us will interact in a helpful way with the humans who buy from us. To listen to a recording of this and other episodes, visit vistio.io/podcasts.

Airlines 52

Airlines Contact Center Personalization Customer Experience 52

Vistio

OCTOBER 24, 2022

Keep asking questions and we’ll get better together! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Scripts 52

Scripts Feedback Marketing Customer Service 52

Vistio

OCTOBER 18, 2022

The only thing that’s missing is recognizing the agents in this process. To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Gamification 52

Gamification Call Center Wait times Technology 52