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ShepHyken
OCTOBER 17, 2023
According to Wikipedia , this saying first appeared in a 1598 play, Every Man in His Humour , by English playwright Ben Johnson. That may be the case for the cat, but it’s not so in the world of customer service. That may be the case for the cat, but it’s not so in the world of customer service. Knowing more is not always best.
Bill Quiseng
AUGUST 2, 2023
English writer Samuel Johnson said, “People need to be reminded more than they need to be instructed.” So when you prepare your team to engage and WOW your customers, I encourage you to remind them when you say, “Nobody raves about average. Don’t be just good. Be GREAT out there!”
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Bill Quiseng
OCTOBER 25, 2023
QUI QUESTION: Customer service is a performance art. Movie actors like Sandra Bullock, Scarlett Johansson, Tom Hanks, Dwayne Johnson, and Keanu Reeves act to be happy, sad, scared, scary, or angry. We, as customer service professionals, act to be happy to serve our customers so much so that they believe we are genuinely happy to serve.
ShepHyken
DECEMBER 14, 2021
We Are All Customers. What Customers Expect from CX Practitioners. Shep Hyken interviews Baker Johnson, Chief Marketing Officer at UJET. They discuss how CX practitioners can put what they know about communication from their personal relationships into their customer relationships. They can use them all simultaneously.”
Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta
Customer journey maps have long been thought of in linear terms: the customer begins clicking on an ad, is taken to the website, browses, and purchases. The trouble is, we're creating linear maps for customers who think in a messy loop. It's time to make a CX that thinks like the customer--It's time to make a customer continuum.
CX Global Media
JANUARY 29, 2021
Stephen Johnson once said, “The future is where most people are having fun.” ” How can you, as a leader, enhance customer experience with play? The post Awesome Ways to Enhance Customer Experience With These 3 things appeared first on Customer Experience Strategy and Tactics.
Bill Quiseng
FEBRUARY 14, 2024
From me to you, from one customer service advocate to another, Happy Valentine’s Day. When we express our appreciation to each other and our fellow business professionals and customers, let’s not be just good. For having read my blog, I very much appreciate you.
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