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TechSee
AUGUST 14, 2023
TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry.
Comm100
JUNE 30, 2021
Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team can give your customers a positive experience, no matter the circumstance or query. What exactly is customer service?
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Playvox
AUGUST 15, 2022
While most contact centers have successfully transitioned to some form of remote workforce since COVID shutdowns, the return to fully on-site work—and its effect on agents—is unclear. In its own survey of 700 contact centers, IT research firm Metrigy found the success of remote work has surprised customer experience leaders.
Kayako
JANUARY 24, 2018
At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences.
Nicereply
AUGUST 10, 2022
To give the best customer experience, you need to ensure that your writing skills are spot on. As a business, you’re probably well aware that the days where customers call up to communicate with your business is are slowly disappearing. Deviating from this may seem off form and can even make potential customers distrust you.
Quiq
MARCH 6, 2020
Mobile rules consumers’ personal lives and how organizations engage with consumers via mobile is quickly evolving. . Back then, purchases were limited to ringtones and services. At the same time, the number of new services, like streaming videos and music, shaped a new expectation that purchases should be available instantly. .
JivoChat
AUGUST 16, 2021
Effective content marketing strategies for ecommerce might include influencer outreach, explainer videos on YouTube or other platforms, or blog posts detailing interesting uses for your products (even better if they come from actual customers). In fact, it’s estimated that up to $375 billion will be spent on online ads this year.
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