how-to-cite-this-site 
TechSee
AUGUST 14, 2023
TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry.
Netomi
JANUARY 5, 2022
Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
APRIL 24, 2018
A new privacy regulation (GDPR) has multiple impacts on call centers that operate in, or provide service to, Europe. For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Our favorite chart: Customer Service Index Report. We’re not surprised!
Fonolo
APRIL 24, 2018
A new privacy regulation (GDPR) has multiple impacts on call centers that operate in, or provide service to, Europe. For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Our favorite chart: Customer Service Index Report. We’re not surprised!
VocalCom
JULY 9, 2018
While many companies are embracing tools such as artificial intelligence to drive better experiences, customers still seek a human touch and the assurance that any technology used is truly for their benefit. Here are five expectations your brand needs to meet to satisfy all customers. Technology that simplifies the customer experience.
CSM Magazine
JUNE 7, 2022
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. There has been a rapid change in recent years in how people live and work.
CSM Magazine
OCTOBER 21, 2020
While it pays off to concentrate on keeping your existing customers and boost brand loyalty, gaining new ones is the key to growing your eCommerce business. But how do you find fresh customers for your e-store? If you want new customers, you have to make sure people are able to actually find you online.
Expert insights. Personalized for you.
207 
Let's personalize your content