OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Outsource Consultants

SEPTEMBER 5, 2018

A great contact center will increase sales and significantly impact your bottom line. The right contact center partner will increase your direct response campaign inbound sales, up-sells, and average order size. In addition, outsourcing allows companies to offer service 24 hours per day, no matter what day of the year.

Contact Center 114

Contact Center Inbound sales outsourcing Outbound sales 114

Anexa BPO

SEPTEMBER 2, 2022

So let’s consider some of the personality traits that make for the best sales agents: Goal-oriented – these pros will be able to identify specific benchmarks they’re working toward, along with how they plan to achieve those goals. To answer that question, look no further than one of the leading BPO outsourcing companies.

Sales 52

Sales Real estate Outbound sales Business Process Outsourcing 52

Quality Contact Solutions

JULY 19, 2018

We exist because the world is driven by sales. Even customer service programs help ensure satisfied clients that continue to purchase from the client. Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. Keep an eye on the AI trend.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

TLC Associates

MAY 29, 2019

Should my business outsource its contact center? While there can be clear benefits to outsourcing your customer service or contact center, such as lower labor costs, there are tradeoffs that also need to be considered. Let’s explore some common business scenarios where outsourcing your contact center is a savvy move.

outsourcing 40

outsourcing Contact Center Outbound sales Inbound sales 40

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more.

Call Center 62

Call Center Outbound sales Feedback Best practices 62