Customer Service First call resolution Outbound sales Service level 
Fonolo
NOVEMBER 24, 2022
You could conduct some competitor research to get some ideas, but before you do, it’s helpful to identify your call center type. Are you inbound or outbound? Sales or service? An inbound service contact center has agents answering inbound customer service calls. 2 Goals to Increase Sales.
Callminer
NOVEMBER 25, 2019
Improving along this metric is of obvious importance to most call center managers. First Contact Resolution. Also known as first call resolution , this metric clues team leaders in on agents’ abilities to quickly handle issues without subsequently revisiting them. Outbound Call Centers.
CrazyCall
AUGUST 8, 2019
Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Outbound and inbound customer services should be constantly measured to be improved. Inbound call center metrics: Inbound Call Volume. First Call Resolution.
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