Satrix Solutions

JUNE 11, 2018

Furthermore, it gives them a sense of pride in their work and leads them to deliver exceptional experiences relentlessly and consistently throughout the customer journey. Customer Journey Mapping Exercise. One idea is to conduct a Customer Journey Mapping exercise.

Journey mapping 60

Journey mapping Customer Experience Education Customer retention 60

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.

Technology 40

Technology Customer Experience Journey mapping Best practices 40

RapportBoost

DECEMBER 10, 2018

While customer service is his primary expertise, Nate is able to leverage experience in professional services, marketing and sales to connect dots and solve the big problems. There are many channels and customers often have strong preferences. I think it might be interesting to me, talking about employee engagement a little bit.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

SmartKarrot

JULY 26, 2021

For CX transformations, it is very important to identify the things that matter most to the customers. Have a clear understanding of the different aspects of customer experience that can create value – operational efficiencies, financial returns, and enhanced employee engagement and outcomes.

Customer Experience 11

Customer Experience Journey mapping SaaS Metrics 11