SharpenCX

SEPTEMBER 2, 2020

Download Now: Use the data that lives in your contact center to inform your customer experience strategies. From the mobile devices in our pockets to the voice assistants who live in our homes and interrupt our meetings when they think they hear “Alexa”, rapid innovations in tech have overhauled the way we all live and work.

Customer Experience 67

Customer Experience Best practices Contact Center Technology 67

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. Competition is great for Customer Experience.

Customer centricity 276

Customer centricity Customer retention Customer emotions Airlines 276

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. Competition is great for Customer Experience.

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. Competition is great for Customer Experience.

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

JustCall

FEBRUARY 12, 2024

While Convoso packs a punch, its price tag can be a hefty investment, especially for smaller teams or budget-conscious ventures. For these go-getters, a hefty price tag can feel like a lead weight tied to their ankle, slowing down their growth and ROI potential. Remember, affordability doesn’t have to mean sacrificing quality.

CRM 52

CRM Analytics Abandon Call Coaching 52

Hello Customer

OCTOBER 14, 2021

The existing VOC software span from basic quantitative data collection tools, including survey makers, survey placers and web scraping, to sophisticated AI-powered text analysis, like sentiment analysis, automatic support ticket tagging, data mapping, etc. Make it Mobile and Multi-Device. Send and Repeat.

Surveys 75

Surveys Feedback industry standards Analytics 75

JivoChat

MAY 26, 2021

Instead of walking into a brick-and-mortar store, customers are now buying what they need online — and increasingly, using their mobile phone to do so. This year is expected to be the first time that the majority of ecommerce sales, nearly 54% , are made through a mobile device. The Future of Mobile Commerce.

Banking 52

Banking Chatbots Upselling Sales 52