Eptica

OCTOBER 26, 2015

Date: Monday, October 26, 2015 Christmas is coming – is your customer service ready? Author: Derek Lewis It’s less than a month from Black Friday , which is now seen as the first milestone holiday shopping day on both sides of the Atlantic. Published on: October 26, 2015. It isn’t too late to achieve this.

Multichannel 88

Multichannel Customer Service Contact Center Self service 88

Eptica

DECEMBER 11, 2015

Date: Friday, December 11, 2015 Festive failings in UK customer service. In this post we will focus on the UK results of the 2015 Eptica Retail Black Friday Customer Experience Study in which there were three main findings: 1. Published on: December 11, 2015. billion was spent on the day itself.

Customer Service 49

Customer Service Multichannel Self service Contact Center 49

Clarabridge

FEBRUARY 5, 2019

Many retailers make more money between Black Friday and Christmas than they do the entire rest of the year. In the previous blog posts , we discussed some of the ways in which Clarabridge uses Named Entity Recognition to find meaning within customer feedback. Specific events also help keep certain businesses afloat.

Feedback 40

Feedback Sales Marketing Customer Experience 40

Eptica

SEPTEMBER 12, 2016

Plan across the organization Customer service is a team effort, and everyone in the organization needs to work together. If you have web self-service in place ensure your knowledge base is up to date, and make sure that the information customers want to access is clearly displayed on your website. Share this page on: Tweet.

Self service 76

Self service Contact Center Customer Service Customer Experience 76

Eptica

DECEMBER 4, 2015

Date: Friday, December 4, 2015 Happy Holidays? How good is retail customer service? Essentially this points to a chasm between the best and worst retailers – some providing a stellar customer experience and others leaving customers frustrated and unlikely to buy from them again. part of the research.

Multichannel 49

Multichannel Customer Service Upselling Contact Center 49

LiveChat

NOVEMBER 22, 2019

Join LiveChat for a week of articles and videos dedicated to Black Friday and Cyber Monday. For ecommerce businesses, it means more customers, more money, but also more work for support teams. You can also go through Archives and check the most common tags added to conversations. Bigger than 80’s hair. Make it rain.

Customer Service 83

Customer Service Chatbots Personalization Sales 83

TASKE Technology

DECEMBER 3, 2011

With Black Friday behind us and Christmas fast approaching, you’re probably already in the midst of seasonal call volume peaks that occur for many businesses. In fact, you may have noticed that this year, and perhaps over the last few years, this peak has increased due to changes in the shopping practices of your customers.

Interactive Voice Response 40

Interactive Voice Response Scripts Wait times Self service 40

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . Top 8 Benefits Of Using Customer Help Desk Software.

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Customer Service CRM Self service Analytics 62