Xaqt

JUNE 3, 2020

We refer to this as Human-Assisted Conversational AI, or Human-in-the-Loop, and its a key reason why Xaqt's Conversational Service Automation platform and Virtual Agents continually outperform the market in terms of accuracy and the quality of customer experience we deliver. What is Human-Assisted AI (Human-in-the-Loop)?

Contact Center 40

Contact Center Virtual Agent Interactive Voice Response Engineering 40

Stafford Communications

SEPTEMBER 10, 2019

Rather than displacing agents, call center artificial intelligence is providing an opportunity to improve the experience for call center managers, agents, and end-customers. Interactive voice response (IVR) systems have been in place in call centers for decades. Customer Convenience.

Call Center 61

Call Center Interactive Voice Response outsourcing Virtual Agent 61

EPIC Connections

FEBRUARY 19, 2019

Each contact center has a variety of objectives they must achieve, from increasing the satisfaction of existing customers and improving the customer experience, to increasing efficiency and reducing operating costs. Enhancing customer satisfaction and providing a superior customer experience. We solved it!

Contact Center 54

Contact Center Call flow Interactive Voice Response Self service 54

DMG Consulting

APRIL 16, 2019

We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. of capturing feedback from customers. million in 2003 to approximately $1.7

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Serenova

OCTOBER 13, 2020

Improving the Customer Experience. Anyone who has called into a contact center to receive direct customer service by phone knows that the experience can be incredibly convoluted. That’s where Omilia comes in with its AI-powered virtual assistant. In the contact center, agent time is money. Reducing Costs.

Interactive Voice Response 66

Interactive Voice Response Customer Experience Virtual Agent Contact Center 66

Serenova

OCTOBER 13, 2020

Improving the Customer Experience. Anyone who has called into a contact center to receive direct customer service by phone knows that the experience can be incredibly convoluted. That’s where Omilia comes in with its AI-powered virtual assistant. In the contact center, agent time is money. Reducing Costs.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Virtual Agent Contact Center 52

NICE inContact

NOVEMBER 16, 2018

But there are dozens of other processes in which agents collect information from a customer over the phone, and these calls aren’t just long, they’re expensive. With virtual agents, the process of gathering data can be fully contained within automation, so that live agents don’t have to do the boring and redundant tasks.

Virtual Agent 48

Virtual Agent Contact Center Average Handle Time Call Center 48

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Playvox

MARCH 19, 2024

Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). The Evolution of Contact Center AI Early uses of AI and machine learning (ML) showed up in call centers years ago in intelligent routing solutions and interactive voice response (IVR) systems.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Uniphore

OCTOBER 21, 2021

Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market. This empowers contact center agents to deliver highly effective, personalized and empathetic interactions. PALO ALTO, Calif. , Superior Business User Friendly UX. Attended and Unattended RPA.

Interactive Voice Response 75

Interactive Voice Response Self service Call flow Virtual Agent 75