CX Accelerator

JANUARY 14, 2024

We've been on the path to establish the organization as a non-profit to help amplify our mission of equipping CX professionals on every stage of their career journey. These incredible folks have been investing in CX professionals for many years and are the perfect team to guide us into the future. We'd be honored to have you!

Customer Experience 182

Customer Experience 182

ShepHyken

APRIL 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. They are improving the customer (citizen) experience. They are improving the customer (citizen) experience.

Government 190

Government Customer Service B2B B2C 190

Beyond Philosophy

FEBRUARY 14, 2020

Social media has changed many things about our lives. Platforms like Facebook, Instagram, and Twitter gave us direct access to brands in a way we hadn’t had before. Platforms like Facebook, Instagram, and Twitter gave us direct access to brands in a way we hadn’t had before. Click here to see how they can help you.

Technology 488

Technology Consulting Consulting Accountability 488

ShepHyken

MARCH 5, 2024

They both have successful careers. But for some of us who saw the legend for the first time, we might have expected more than just songs. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. I’d say the entertainers were legends in the industry.

Entertainment 201

Entertainment Personalization Customer Service Customer Experience 201

CX Accelerator

OCTOBER 21, 2019

There aren’t many professional career paths more rewarding than Customer Experience (CX). We’re here to help you, by empowering you with the network and the educational resources you need you advance in your career. I first started using Evernote about five years ago, and I haven’t looked back since.

Customer Experience 208

Customer Experience Journey mapping Education Accountability 208

Beyond Philosophy

JANUARY 12, 2015

The thing about philosophy is that it doesn’t always have much real-world application behind it. I dedicate my career to helping organizations take their current Customer Experience to the next level, or Beyond the Philosophy of it and into the “real world.”. There are many philosophies out there.

Customer Experience 409

Customer Experience Employee engagement Consulting Consulting 409

Fonolo

MARCH 28, 2023

Customer experience managers in the contact center have never mattered more. Because even though most businesses work hard to offer excellent service , today’s savvy customers notice so much more. They also share and compare their experiences with your business against the biggest brands in the world. CX matters!

Customer Experience 81

Customer Experience Management Contact Center Call Center 81

ShepHyken

JANUARY 22, 2024

AI can offer companies access to valuable insights into customer behavior and preferences, adding value to the customer journey. AI can help us know what data we have and what data we need. Instead of eliminating jobs, embracing AI could open new career paths and opportunities for employees.

Customer Service 201

Customer Service Technology Personalization Customer Experience 201

Beyond Philosophy

AUGUST 3, 2023

Inevitably, these same exuberant students will appear at his office hours wanting career advice. So, without further ado, here are my insights gained from a decades-long career: Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

Sales 195

Sales Management Marketing Consulting 195

CCNG

SEPTEMBER 22, 2022

Sure, some are opening a shop, trying their hands at gig work, changing careers, and certainly some have shifted completely out of the workforce. Certainly, our current and former staff members are considering their options -- maybe even quitting -- and that is a sad commentary on us as employers.

CCNG 195

CCNG Contact Center Consulting Consulting 195

CX Accelerator

OCTOBER 21, 2019

There aren’t many professional career paths more rewarding than Customer Experience (CX). We’re here to help you, by empowering you with the network and the educational resources you need you advance in your career. I first started using Evernote about five years ago, and I haven’t looked back since.

Customer Experience 182

Customer Experience Journey mapping Education Accountability 182

GetFeedback

MARCH 7, 2021

We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.

Customer Experience 122

Customer Experience Management 122

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Management 94

Beyond Philosophy

FEBRUARY 19, 2022

I have learned a lot about how to win over senior executives. In this episode, we explore the five rules for successfully engaging with senior executives to enhance your career. I share these based on my decades-long career and constant immersion in these skills. Key Ideas to Improve your Customer Experience.

Consulting 195

Consulting Consulting Surveys Customer Experience 195

Beyond Philosophy

APRIL 20, 2023

So, let’s start at the bottom, my worst decisions, beginning with… Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! However, I knew next to nothing about engineering, or maybe it was actually nothing. Read about them online. Spend time there.

Outbound sales 195

Outbound sales Consulting Consulting Engineering 195

CX Global Media

OCTOBER 31, 2018

While I knew our time together would be full of sharing and insight, I especially loved the way he was able to answer the nagging question, “What’s the difference between customer service and customer experience?”. I finally had the chance to meet him face-to-face at Customer Contact Week (CCW) in Las Vegas in June 2018.

Customer Experience 207

Customer Experience Customer Service Chief Customer Officer Contact Center 207

ShepHyken

JULY 7, 2020

Shep Hyken interviews Patricia Fripp , CSP, CPAE, speech coach and customer service expert. They discuss her career history of using amazing customer experiences as a competitive differentiator, plus a few tips on speaking and presenting. Top Takeaways: Money should not be your main career goal.

Coaching 314

Coaching Customer Service Personalization Customer Experience 314

24-7 InTouch

FEBRUARY 13, 2024

IntouchCX and Beliveo are leaders in the customer care industry, focused on pairing the highest customer experience with best-in-class technology. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Beyond Philosophy

NOVEMBER 19, 2019

We usually talk about how you should use the principles of brand management to deliver excellent Customer Experience. In other words, marketing your Customer Experience has given you everything you need to know about selling yourself. Marketing Yourself.

Marketing 257

Marketing Consulting Consulting Customer Experience 257

Beyond Philosophy

AUGUST 18, 2022

Cain says people think about leaders and people who change the world as extroverts, and many of them are. If you’re curious about these five dimensions and where you fit on these, there are quizzes that you can take online.). Also, they might make us more empathetic by understanding that people think differently from ourselves.

Personalization 367

Personalization Consulting Consulting Management 367

CX Accelerator

OCTOBER 21, 2019

There aren’t many professional career paths more rewarding than Customer Experience (CX). We’re here to help you, by empowering you with the network and the educational resources you need you advance in your career. I first started using Evernote about five years ago, and I haven’t looked back since.

Customer Experience 140

Customer Experience Journey mapping Education Accountability 140

Nicereply

MARCH 16, 2022

Customer Experience departments are the shapeshifter departments of an organization. Every company seems to understand and define customer experience differently and measure it with unique KPIs. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

delighted

SEPTEMBER 8, 2021

We sat down with Michael Bair, SVP of Customer Experience at FIGS to learn how his career learnings helped him build a flourishing CX program at the leading direct-to-consumer healthcare apparel and lifestyle brand for healthcare professionals. Can you tell us how you got started in customer experience?

Customer Experience 95

Customer Experience Healthcare B2C Sales 95

CSM Magazine

MAY 16, 2023

How Deel brings customer support team in-house and elevates customer experience. As Global Head of Support and Services, I lead our growing customer experience team and have had the privilege of witnessing first-hand the explosive growth of the company – e.g. from $57M ARR to 295M ARR within a year!

Customer Experience 52

Customer Experience outsourcing Feedback Education 52

CCNG

MAY 11, 2022

We fail to acknowledge that applicants come to us from all walks of life, each with their own unique story. Using a database of 30 million profiles, Zippia, a career research firm, estimated there are over 417,188 call center agents currently employed in the U.S. (We Who is applying for call center jobs today?

Call Center 195

Call Center outsourcing Agent burnout Business Process Outsourcing 195

Beyond Philosophy

APRIL 15, 2023

One of the great things about having a podcast is that we can share information. In this episode, we share some stories about things that have gone wrong. Our hope is that you can learn vicariously through us without having to suffer through similar pains yourself. Check it out here. Connect with Colin on LinkedIn HERE.

Consulting 195

Consulting Consulting Customer Experience 195

Beyond Philosophy

DECEMBER 7, 2016

Your employees have the power to make or break your Customer Experience this holiday season with the customer service they provide. However, when employees aren’t happy, customer service often suffers. However, they also provide an excellent Employee Experience. Opportunity for career growth.

Consulting 418

Consulting Consulting Customer centricity Customer emotions 418

Beyond Philosophy

FEBRUARY 24, 2022

One of the most valuable things I have learned in my career is how to work with senior executives. So, I wanted to share with everybody today five rules for successfully engaging with senior executives to enhance your career. It doesn’t enhance your career as an employee to avoid having a view.

Consulting 221

Consulting Consulting Customer emotions Construction 221

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Beyond Philosophy

FEBRUARY 12, 2022

The US Bureau of Labor and Statistics estimates that 20 percent of new small businesses don’t survive the year. Over the past 20 years, I have learned a lot of things about business. Key Ideas to Improve your Customer Experience. Join us in celebrating our 20th anniversary over the next month.

Consulting 195

Consulting Consulting Customer Experience Surveys 195

CX Accelerator

NOVEMBER 26, 2021

We asked our CX Accelerator leaders to let us know an experience they were thankful for this year. I am really grateful to have the opportunity to see my friends thrive in their careers. I've had the chance to listen to many of my good friends share their career challenges with me over the past year. Ben Motteram.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

CX Accelerator

NOVEMBER 26, 2021

We asked our CX Accelerator leaders to let us know an experience they were thankful for this year. I am really grateful to have the opportunity to see my friends thrive in their careers. I've had the chance to listen to many of my good friends share their career challenges with me over the past year. Ben Motteram.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

SharpenCX

SEPTEMBER 22, 2021

And, they’ve given other companies the best example of what a good customer experience looks like. As an Airbnb guest, you get to experience what it may truly be like to live wherever you visit. My husband and I love to travel and almost always use Airbnb. I’m a fan of Airbnb and I’m not the only one.

Customer Experience 128

Customer Experience Self service Contact Center Call Center 128

Beyond Philosophy

APRIL 29, 2023

If you have been listening to us for a while now, you probably know about our “I’m in a Pickle” podcasts and the “5 Rules” series. 20:41 We discuss providing value to your customers and how you can tell if you are doing that. The post Considering a career change? Check it out here.

Consulting 195

Consulting Consulting Customer Experience 195

ShepHyken

JUNE 13, 2023

He talked about visiting a marriage counselor with his wife, where they were asked to consider the question: Looking back over the last 30 days, if you asked your spouse to marry you again, would they say yes? He then spun that question to business and specifically talked about employment. Connect with Shep on LinkedIn.

Management 184

Management Customer Service Personalization Customer Experience 184

Taylor Reach Group

DECEMBER 11, 2019

It is your agents that interact with your customers, they are the ones who deliver service and have the greatest impact on your Customer Experience. Feeling motivated helps us all to perform better and feeling valued is a prerequisite for agent engagement.

Customer Experience 119

Customer Experience Coaching Contact Center Morale 119