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Beyond Philosophy
JANUARY 19, 2024
It’s called None of Us Are As Clever As All Of Us. Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience. Plus, we share our thoughts on the concept, including whether Colin really knows anything about the AFL.
ShepHyken
FEBRUARY 13, 2024
Functionality versus customer experience: Do they belong together? The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! And because of the speed limit, both take about the same amount of time to do so. And both dealerships – Ford and Ferrari – provide stellar customer service.
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Beyond Philosophy
MARCH 22, 2024
“What’s the one thing we need for a stellar Customer Experience ?” ” If we had a dollar for every time clients asked us this, we’d, well, have quite a few dollars. Achieving mastery in guitar isn’t about shortcuts—it’s about hours and hours of practice. Or guitar, frankly.
Beyond Philosophy
DECEMBER 2, 2023
Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience ? I often say, “None of us are as clever as all of us.” ” However, sayings are more useful when they can spur action. To that end, Tom Martin , CEO at Glance , has submitted one about AI.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Beyond Philosophy
DECEMBER 1, 2014
There are plenty of ways to look at the sometimes competing interests of the desire for maximum return on investment and the desire to use a superior customer experience as a point of differentiation for competitive business advantage. It’s all about the lens that you’re looking through. Loss Aversion.
ShepHyken
DECEMBER 12, 2023
Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
This approach can lead to actionable insights to resolve FCR problems, improve Customer Experience, reduce costs, and increase customer retention. Join us to learn more about: Key Insights: How to measure Customer Experience and engagement across channels.
Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth
Customer experience professionals understand the importance of both creating and maintaining thriving and easily available programs that improve CX. Community is a central part of this responsibility yet, there are times when it is difficult for those of us who work in CX to connect your community with your customers’ journey.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
Join us in this insightful webinar with Kristina Evey, Customer Experience Expert and Consultant, who will provide you with the best methods to ensure that your front line representatives are getting the support that they need. Tune in on August 1st and you will learn about methods such as: Bootcamp Training.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
How do companies add more channels and still deliver a great customer experience? Join us for an insightful webinar with Ron Dutta, Vice President at Support Services Group, to learn the best practices your organization can follow to make astute decisions about taking on new channels.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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