customer-experience-leadership 
CX Global Media
FEBRUARY 26, 2021
Influential leadership is well-rounded and transformational. The post Influential Leadership- How to Inspire Others In Customer Experience appeared first on Customer Experience Strategy and Tactics. How do you become a more effective positive influence leader?
Call Center Weekly
APRIL 15, 2019
This article originally appeared on Doing CX Right There’s an increasing amount of conversations about Women and Leadership, and I love it! TO ENCOURAGE PEOPLE, ESPECIALLY WOMEN, TO BUILD THEIR SKILLS AND FOCUS ON A CAREER IN THE CUSTOMER EXPERIENCE FIELD. By Stacy Sherman (MBA, CX Certified) ? CX is not a fad.
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ShepHyken
DECEMBER 18, 2020
H e talks about how the COVID-19 pandemic changed the customer experience and how business leaders responded. As I rang in the new year, I imagined I would spend a lot of time helping my clients drive customer loyalty and referrals. Leaders also listened more intently to the feelings behind the words of customers.
Amplifai Coaching Category
FEBRUARY 19, 2024
In this exclusive interview, Adrian, VP of Sales at AmplifAI, shares his journey, highlighting the pivotal moments and challenges that have shaped his leadership style. Discover how his commitment to continuous learning and empathy serve as powerful tools for driving change in the customer experience (CX) industry.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Customers and prospective clients require real, passionate, and empathetic humans. The only sustainable way to get these human experiences is with employee engagement. Employee engagement requires great leadership. But no one has yet to nail down an exact leadership “score” which guarantees success.
CX Global Media
JANUARY 27, 2021
Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.
Talkdesk
AUGUST 28, 2020
In my first attempt as a customer support representative, I was denied any promotion because I was “too valuable” in my current role. In the second one, I got fired after a false accusation of being involved in a colleague’s scheme to steal money from customer accounts. Needless to say I felt angry and betrayed after both situations.
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They help others make informed business decisions, all while working to keep agents and customers engaged in positive experiences. Rapid access to the most relevant and actionable information is critical to managing agents, supervisors, and communicating with executive leadership to improve efficiencies and business outcomes.
Speaker: Vicki Brackett, Author and COO of Sinousia
To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. Simple ways to increase the leadership mindset in your employees. The most important asset of any call center are the employees. This can be hard to do.
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