Beyond Philosophy

MARCH 7, 2024

Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. This hidden impact kicks in between a given moment in your customer process and the customer behavior that results from it. Moving the needle toward that increase in value is what emotions do.

Customer emotions 195

Customer emotions Construction Surveys Finance 195

Beyond Philosophy

SEPTEMBER 26, 2018

Measuring customer emotions for your Customer Experience is a vital activity for your organization. We discussed how to measure customer emotions on our recent podcast. Also, I appreciate that it talks about a recommendation, which encapsulates the emotional aspects of a Customer Experience.

Customer emotions 324

Customer emotions Consulting Consulting Customer Experience 324

Beyond Philosophy

OCTOBER 2, 2017

As a Customer Experience professional, understanding three trends today is imperative. However, if you can accept them, you are poised not only to deliver an excellent experience, but you will also position yourself to move it to the next level of greatness. Emotions are irrational, however, and inspire irrational behavior.

Customer Experience 573

Customer Experience Customer emotions Consulting Consulting 573

ProProfs Blog

JANUARY 23, 2020

For instance, discounts and coupons, business gifts, and more are just mere avenues to add more to the customer’s perceived value of the purchase. This, in turn, enriches the overall customer experience. Marketing costs are generally associated with customer retention. Why Customer Value is Important.

Customer retention 144

Customer retention Marketing Surveys Customer emotions 144

SmartKarrot

APRIL 19, 2021

Define the key question Note down what you want to ask/test/know Conduct the test as per the above mentioned six quadrant theory Use data to get insights that will be helpful Observe how customers think Help solve customer problems with this map. Tips to Elevate Customer Experience with an Empathy Map.

Customer centricity 11

Customer centricity SaaS Customer emotions Education 11

SmartKarrot

MAY 6, 2022

Customer journey maps are an ideal way to handle the complexities of the customer journey. Through this exercise, firms can put themselves in their customers’ shoes and see their business through the customers’ eyes. This helps a brand understand the customers’ pain points better and thus strategize its approach.

Journey mapping 10

Journey mapping B2B B2C Healthcare 10