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Fonolo
APRIL 24, 2018
A new privacy regulation (GDPR) has multiple impacts on call centers that operate in, or provide service to, Europe. For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Our favorite chart: Customer Service Index Report. We’re not surprised!
Fonolo
APRIL 24, 2018
A new privacy regulation (GDPR) has multiple impacts on call centers that operate in, or provide service to, Europe. For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Our favorite chart: Customer Service Index Report. We’re not surprised!
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JustCall
APRIL 3, 2023
Customer experience success for businesses strives on their ability to create unforgettable interactions—ones that keep customers coming back for more. A positive customer experience is no longer just nice to have; it’s a necessity. So, how can businesses create exceptional experiences that keep customers coming back?
VocalCom
JULY 9, 2018
While many companies are embracing tools such as artificial intelligence to drive better experiences, customers still seek a human touch and the assurance that any technology used is truly for their benefit. Here are five expectations your brand needs to meet to satisfy all customers. Technology that simplifies the customer experience.
Callminer
JULY 23, 2019
The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. One state government agency shared how its traditional annual employee survey spurred enterprise-wide action to make things better.
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