customer-contact-centrals-top-omnichannel-customer-experience-articles-of-2018 
ShepHyken
NOVEMBER 4, 2022
This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.
Fonolo
MAY 10, 2018
In 2018, companies, platforms, and users alike are keeping an even closer eye on privacy and, importantly, verified, trusted, and accurate content. For trusted, richly informative, and dynamic articles on customer experience tips and trends, we strongly suggest you turn your attention towards these trusted bloggers nay, industry leaders.
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InGenius
NOVEMBER 12, 2018
Though the benefits of CTI can be powerful for your contact center, choosing the right solution for your business can be difficult unless you know exactly what you're looking for. Does it improve customer experience? CTI can be a highly effective tool for businesses to accomplish this goal. Does it improve agent productivity?
Comm100
FEBRUARY 16, 2018
Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. A Friction-less Experience Will Be Mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018.
Comm100
FEBRUARY 5, 2018
Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. The answer for many businesses was customer engagement software.
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