Remove Customer Care Remove industry standards Remove Technical Support Remove Telemarketing
article thumbnail

Call Center and Contact Center Software Difference Complete Guide

Hodusoft

The agents in a call center are known as customer service representatives, who handle customer inquiries, provide technical support and address customer service issues. Some call centers provide other services such as billing, reminder or payments due, sales and telemarketing phone calls. Auto dialer .

article thumbnail

JustCall Vs 8×8: Who Can Seal Your Business’ Fate?

JustCall

Finally, the customer and technical support teams are readily available to assist customers in deriving more value from JustCall implementation. As a result, telemarketers can curate smart drip campaigns that yield better results. As a result, JustCall users make a faster journey to value.