How Two Customer Support Teams Tackled Remote Work During a Global Pandemic
bold360 Blog
AUGUST 27, 2020
The virus drove a radical shift towards digital channels and remote work that impacted both service employees and their customers. The bot and live chat really helped relieve the call center [as it transitioned to WFH and] as customer demand spiked,” she said. Maland and her team scrambled but made things work.
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