Nicereply

FEBRUARY 2, 2024

By implementing effective customer success initiatives, you can help customers gain maximum value from your product, thus increasing customer happiness. This article examines what customer success is and why it’s important, and shares valuable tips to build a customer success strategy.

Education 59

Education Accountability Customer retention Journey mapping 59

Tenfold - Contact Center Blog

JANUARY 17, 2018

Customer experience is the new frontier – – while this concept has been shopped around for a few years, it really captured business minds in 2017. Influencers and marketing blogs alike are all over this topic, giving tips on how to enhance Customer Experience and theories on how CX “works”.

Customer advocacy 62

Customer advocacy Construction Upselling Marketing 62

Amity

JULY 4, 2017

Similarly, a promoter is literally telling you that they get so much value out of your service that they would recommend you – this warrants looking into putting that customer through your customer advocacy playbook. Gather feedback at key points of the customer journey to give more context and meaning to your NPS score.

Surveys 66

Surveys SaaS Feedback Customer advocacy 66

Influitive

MAY 12, 2016

Today’s empowered customers expect the interactions they have with your sales and marketing teams to be highly personalized and relevant—which can make striking up valuable conversations with prospects challenging. So how can organizations use account-based marketing and advocacy to accelerate results?

Accountability 61

Accountability Marketing B2B Customer advocacy 61

CSM Practice

FEBRUARY 24, 2020

The metrics proposed in this blog provide a means to track the performance of your customer success team and its initiatives: 1. Onboarding Rating. During client onboarding, customer success teams nurture new users, transfer knowledge, and set the stage for the post-sales customer experience. 5. Advocacy Activity.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Bora Lee , Team Lead, Customer Success Operations , ChurnZero

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

CSM Practice

APRIL 16, 2019

In this blog, I’m going to share best practices and proven tactics to help your company increase new business deals, accelerate your sales cycle and increase net retention rate using best of breed advocacy playbooks for Customer Success teams. In the customer success word we use the term “advocate” to define a customer who t?

Customer advocacy 55

Customer advocacy Upselling Management Best practices 55

ChurnZero

JUNE 28, 2019

If you are a Tetris player or a Customer Success Manager (CSM), you know that small actions can have huge impacts and yield unexpected results. As a Customer Success professional, you should always be thinking one step ahead. In today’s hyper-competitive world, customer advocacy is more essential than ever.

B2B 49

B2B B2C Entertainment Customer advocacy 49

SmartKarrot

NOVEMBER 2, 2022

It is an activity that starts with the first contact with prospective customers and continues even after the sales have been made successfully. The post-sales activities focus on nurturing client relationships. The practice aims at maximizing retention, cross-selling, and upselling within the customer base.

Accountability 10

Accountability Management Best practices Customer advocacy 10

SmartKarrot

AUGUST 7, 2020

They help CSMs to define value for the customers and the best way to deliver it to them. Forming upselling and cross-selling strategies. A director has to align the marketing and sales teams with customer success managers to identify prospects for business expansion. Maintaining insights from a customer success platform.

Chief Customer Officer 18

Chief Customer Officer Upselling SaaS Metrics 18

SmartKarrot

DECEMBER 3, 2020

Create an omnichannel customer experience. Creating an omnichannel customer experience is important. In an omnichannel customer experience, you can make sure all your customer touchpoints are integrated. If your sales, marketing, and customer support are siloed, it will lead to seamless operations.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

AUGUST 7, 2020

They help CSMs to define value for the customers and the best way to deliver it to them. Forming upselling and cross-selling strategies. A director has to align the marketing and sales teams with customer success managers to identify prospects for business expansion. Maintaining insights from a customer success platform.

Chief Customer Officer 10

Chief Customer Officer Upselling SaaS Metrics 10