Lumoa

AUGUST 23, 2021

Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world. How to elevate Customer Experience post-covid In a recent survey by Bain and Co.

Customer Experience 94

Customer Experience Analytics Surveys Customer retention 94

ClientSuccess

AUGUST 27, 2019

Something that’s worked well for me is surveying customers my company has had over the past year to ask them what was important in terms of being successful. I’ve also worked toward greater utilization of a reference program where we set up satisfied customers with potential prospects, which often results in a new sale. .

Feedback 40

Feedback Sales Metrics SaaS 40

LiveChat

APRIL 30, 2018

They want to turn your loyal customers to the dark side. Well, curiosity always wins. By conducting SMS surveys you’ll not only learn how to improve your products and services, but also make your customers feel happy and appreciated. Also, SMS-based surveys have high conversion rate. Are you going to let that happen?

Marketing 31

Marketing Sales Feedback Surveys 31

RapportBoost

DECEMBER 10, 2018

With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers resulting in increased customer satisfaction, productivity and cost savings. Tony I would like to start this off by passing it up to you. So, please go ahead, take it away….

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Integrity Solutions

SEPTEMBER 28, 2023

When you add real value through problem solving, asking questions and continually presenting new ideas and insights, your customers will view you as a trusted advisor and partner, not just a vendor. Customers expect to have their needs and opportunities looked out for.

Customer Service 110

Customer Service Coaching Contact Center Banking 110

Netomi

JANUARY 5, 2022

Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

JUNE 5, 2020

Is your customer onboarding turning into a fixer-upper? This article was adapted from a portion of the webinar “ How to Streamline Onboarding to Reduce Churn ” presented by ChurnZero’s Bora Lee. You can create a survey to analyze a week’s work. W]e know a negative attitude will never lead to positive results.

Feedback 64

Feedback SaaS Best practices Upselling 64