curiosity topic cx 
CCNG
DECEMBER 6, 2023
I’ve been to six Customer Experience conferences this year, and employee (dis)engagement has been the hot topic at every single one. Your curiosity is ignited, making you happy and excited for the next challenge. One gentleman followed up by stating “It’s like the ‘give a darn’ is broken.” This is not uncommon. Zero-zero-two!
ShepHyken
MARCH 19, 2021
She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. I think the only qualification you need for a career in CX is a real passion for people. I believe women are ideally poised for leadership roles in CS/CX, as they are naturally suited for empathetic leadership.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
JULY 28, 2023
Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. This is the focus of CX Day 2023 ! Your CX team must have skills to foster holistic customer focus across the entire organization. Data informs and patterns stimulate.
Beyond Philosophy
FEBRUARY 17, 2020
Discovering your reputation requires curiosity. Better yet, is this a topic they would take on even if they hadn’t encountered this prompt online? The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Messina recommends asking questions also.
Beyond Philosophy
FEBRUARY 20, 2020
So, young people are learning a new way to satisfy curiosity or use technology to gain knowledge. On the contrary, voice computing is learning how to keep track of a conversation or topic and allow you to ask more questions in the area. Messina describes this activity as a “Hunt and peck” process.
Jon Arnold
OCTOBER 16, 2020
Next Tuesday, I’ll be speaking on a webinar about the “data deluge” that contact centers need to manage, especially for improving the all-important CX – customer experience. This is a rich topic, and as my researcher curiosity takes its unpredictable path, things keep getting more interesting.
Interaction Metrics
JULY 10, 2023
The Quick and Dirty Truth about AI for CX First, if you are a Customer Experience Director with only 30 seconds to spare, here’s the short guide to AI for customer experience. There’s detail about each of these topics below, so keep reading if you want to learn more. Can you justify the cost to your CFO? Again, it depends.
Expert insights. Personalized for you.
195 
Let's personalize your content