ProProfs Blog

JANUARY 28, 2021

Include Testimonial Questions in Surveys. Together with the commentary, the users leave a rating (usually from 1 to 5) for your product’s quality, features, usefulness, interface, friendliness, and the overall complexity of what it offers. Include Testimonial Questions in Surveys. Follow Up After a Good Customer Support Service.

Feedback 148

Feedback Surveys Customer Support Sales 148

Integrity Solutions

SEPTEMBER 28, 2023

The organizations that consistently forge and maintain strong customer relationships are those that are seen as authentic and that understand how and when (and when not) to leverage technology and automation to improve the customer experience. Most importantly, they always keep the human element of customer service at the forefront.

Customer Service 110

Customer Service Coaching Contact Center Banking 110

ChurnZero

JUNE 5, 2020

The proper upkeep and continual improvement of a home (and onboarding process) are essential to maintain its value over time. Then, follow these six dos and don’ts to improve the most influential phase of your customer’s journey. So, here’s a practical application of onboarding data for process improvement. That’s your end goal.

Feedback 64

Feedback SaaS Best practices Upselling 64

JivoChat

JANUARY 25, 2022

A well-done landing page can considerably help to improve conversion rates. . Fill out a form or survey. The headline needs to make the reader want to keep reading, instigating their curiosity. . You can make A/B tests, for example, change the CTA or an element in the design to improve the results. Get a coupon.

Analytics 52

Analytics Construction Personalization Surveys 52

JivoChat

JULY 26, 2023

It can be, for example, subscribing to a newsletter, download an ebook, answer a survey, or buy a product or service. Zillow In this landing page example, the main tactic is instigating the reader’s curiosity. Use the analytics feature to evaluate performance and identify how to improve.

Engineering 75

Engineering Analytics Advertising Marketing 75

Russel Lolacher

APRIL 24, 2023

And that, that means you’re letting down the person and you’re not, you know, doing what you should do as a responsible leader or coach. So that whole experience is one where, you know, the leader, and it happened to be me at the time, exercise their responsibility as a coach, but did it in a way that was caring and sharing?

Coaching 52

Coaching Employee engagement Consulting Consulting 52

RapportBoost

DECEMBER 10, 2018

RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Vistio

JULY 11, 2022

You talked about TrendzOwl, can you share a little bit more with our audience about your day-to-day role and responsibilities as the founder and principal of TrendzOwl, and basically just give us some insight into what you guys do. So there’s some scenarios where conversion rates can be cut, as I just said by misapplying automation.

Technology 52

Technology Self service Contact Center Analytics 52

Russel Lolacher

JANUARY 2, 2023

I take on more responsibility. And in 24 hours, I s**t you not we had a 96% response rate. The greatest response rate ever seen in a survey in my life. We put it out on a Survey Monkey type of thing. They could say their name if they wanted a direct response for something. Little thing.

Personalization 52

Personalization Employee engagement Management Banking 52