Global Response

MARCH 25, 2024

Excellent customer service aims to anticipate and meet needs before customers are even aware of them. You want to create a seamless, personalized experience. And the best way to do that is to start with a customer journey map. What is customer journey mapping? And it all starts with the customer journey map.

Journey mapping 62

Journey mapping Banking Analytics Sales 62

SharpenCX

JUNE 9, 2020

And, just like a road trip, careers need maps. What if you could open an app on your phone and find the guidance you need to make the right turns and avoid getting stuck in your career? Imagine if you could see your pathway to success and how to get some pick-me-ups along the way, too.

Call Center 76

Call Center Contact Center Coaching Employee engagement 76

Fonolo

SEPTEMBER 14, 2023

In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover. Using the S.M.A.R.T 7 Things Great Call Center Managers Do Every Day Why Do My Contact Center Agents Need Goals?

Contact Center 91

Contact Center Call Center Average Handle Time Construction 91

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. But great customer experiences don’t just happen.

Customer Service 110

Customer Service Coaching Contact Center Banking 110

SmartKarrot

SEPTEMBER 9, 2020

If you haven’t read that then I suggest it is worth having a glance before you read this one. Just to recap, a QBR is a quarterly meeting you hold with your clients to review all the progress made in the last quarter and to share the future plan. What metrics to use? 3 Next comes the KPIs. Which section to expand?

Metrics 10

Metrics Upselling Banking SaaS 10

aircall

MAY 4, 2022

Do you know what really motivates your sales reps? You might think it’s an easy answer: money. The illustration below shows You-kai Cho’s interpretation of the “ Core Drives ” that influence whether motivation is extrinsically or intrinsically driven. But it’s not that simple. . Extrinsic Sales Motivation Factors.

Gamification 62

Gamification Sales Coaching Upselling 62