Crying in a Contact Center Cubicle: A Look at Emotions in the Workplace
Customer Service Life
NOVEMBER 5, 2018
I’m not crying, you’re crying (at work). Samantha (not her real name) sat across from me in our small contact center. I remember her scampering, post call, out of the office to catch her breath. I remember her scampering, post call, out of the office to catch her breath. Photo cred: Ban.do.
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