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Multichannel Ecommerce: Types, Tools and Best Practices

JivoChat

Multichannel ecommerce can help you boost sales, make your services more visible, and drive customer loyalty. Multichannel selling is an investment, but when executed well, it can significantly improve profit margins. eMarketer projects that worldwide retail ecommerce will surpass $6 trillion in 2024, accounting for 21.8%

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. CX as the most strategic measure (77.5%), which increased profits for 74.1% of companies.