DMG Consulting Releases 2017 Contact Center Workforce Optimization Market Share Report
DMG Consulting
JUNE 7, 2017
An effective way for them to expand the use of WFO applications throughout the enterprise is to partner with ERP, CRM and HRIS suite vendors.”. “It’s time for WFO vendors to open up new markets, specifically branch/retail outlets and back-office operating departments. To order your copy of the Report, visit www.dmgconsult.com.
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