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23 Service Improvement Tactics That Work (Number 4 Is My Favorite)

Steve DiGioia

But first, let’s reevaluate your policies and procedures. Policies and Procedures. How often do you reevaluate your policies and procedures? Websites and Cookies. Today’s post will give you 23 service improvement tactics that work. What steps do you take to enhance the user experience? Click To Tweet.

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Guest Blog: How One Experience Started My CX Passion

ShepHyken

Then again, Trader Joe’s returns policy is so good that customers would never regret purchasing anything from the store. Many people choose to stay at DoubleTree Hotels simply because of the warm delicious chocolate chip cookie they receive at check-in. It’s a great way to eliminate the chance of buyers remorse.

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What a 360-degree View of a Customer Looks Like

TeamSupport

However when boiled down to a more realistic picture, an empire runs poorly without helpful insight into the success of its policies and the wellbeing of its people. The only problem is how does a business know if a customer dislikes chocolate chips but loves cookie dough?

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The Customer-Centric Compass

CSM Magazine

Personalized Interactions A second hallmark is their ability to offer personalized interactions that transcend the cookie-cutter approach. Their relentless pursuit of customer satisfaction is evident in their swift and dependable delivery services, hassle-free return policies, and easily accessible customer support.

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10 Simple Ways to Wow Your Customers Every Day

Help Scout

Ten minutes after I got to my room, guest services showed up at my door with some cookies and hot chocolate. In my case, the hotel staff had other things they could be doing besides baking cookies. They should be allowed to determine things like refunds and policies and have permission to bend or break the rules every once in a while.

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Guest Blog: The Evolving Nature of Digital Customer Experience – Are You Ready for the Future?

ShepHyken

As Andrew Watson, Director of Customer Experience & Partner Marketing at Vivint, states “CX professionals have been pioneers in driving the digital backbone that now permeates the entire business ecosystem; inserting themselves into product development, policy making, marketing, operations and more”. Personalization.

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Retrieving Lost Customers From Cart Abandonment Scenarios

CSM Magazine

It should all be part of your Customer Relationship Management (CRM) policy – but again, the person’s identity won’t be findable, only their IP address – and if cookies are blocked, there’s no hope of finding out what might have caused the abrupt shopping curtailment.