updates 
Convoso
OCTOBER 10, 2019
How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Resource Marketing Corp (RMC) was looking to maximize its contact center’s lead and agent efficiency. I’ve gained back 1-1.5
Vcaretec
JULY 18, 2023
The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. The problems they find in fulfilling the criteria of your contact center programme should be made evident by your outsourcer. Your vendor will value your openness.
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TLC Associates
OCTOBER 30, 2019
You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Your Contact Center Location Costs.
Babelforce
JUNE 3, 2021
How to upsell effectively 7 steps to effective upselling Your free guide to contact center automation. Upselling is a sales technique that aims to increase the value of a transaction. How to upsell effectively in a contact center. When it comes to IVR, all contact centers walk a fine line.
Global Response
NOVEMBER 6, 2023
This database can be accessed by your contact center and must be adhered to when it comes to telemarketing and outbound sales calls—failure to do so can not only encounter legal action, but also significant fines. Telemarketing Sales Rule (TSR). Termination Rights and Obligations.
CSM Magazine
FEBRUARY 20, 2018
With the capacity to drastically change our entire world, early adopters are already experimenting with the lucrative functions of AI, especially within the contact center world. Increases contact center productivity. Enhances real-time agent training. This frustration causes them to leave, pushing turnover rates higher.
OctopusTech
SEPTEMBER 9, 2023
Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023.
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