Customer Centric Support

FEBRUARY 6, 2017

Customer service and contact center staff need the tools to reduce stress, increase focus and productivity, as much, if not more than the average office worker. Without doubt, there is a place for some level of mindfulness in your contact center. Simply put, mindfulness is focusing on and living in the moment.

Call Center 90

Call Center Outbound sales Customer centricity Contact Center 90

JustCall

MAY 2, 2022

You should have a good idea of their industry, size, and product/service offerings. It should also include a mini case study that illustrates how one of your current customers has benefited from using your product/service. Be an expert on your product. This is the ultimate “ sales tip of the day ” of every day.

Sales 52

Sales Scripts Real estate Coaching 52

Callminer

NOVEMBER 25, 2019

” – The 10 Best Metrics To Measure Call Center Agent Productivity , Playvox; Twitter: @Playvox. ” Erlang C is a standard formula for determining the number of call center agents are needed based on call volumes, Average Handle Time (AHT), and customer service goals.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

JustCall

APRIL 26, 2022

Moment Analysis. Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Moments should be tagged by category so you can easily find them later when coaching reps or analyzing trends across your entire sales team.). Sentiment Analysis.

Coaching 52

Coaching Benchmark Sales Analytics 52

JustCall

MARCH 9, 2023

After the software processes all this data, it can generate reports on sales performance metrics like sentiment, buying moments, call conversions, revenue from calls, average deal size, and more. Moments should be tagged by category so you can easily find them later when coaching reps or analyzing trends across your entire sales team.

Coaching 52

Coaching Sales Chatbots Analytics 52