JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

Monet Software

JANUARY 16, 2020

To blend or not to blend—that is the question for today’s call centers. Blended agent assignments have been a staple of the contact center since the advent of automated call distribution (ACD) systems. As the omnichannel contact center has blossomed the variety of contact types to manage has multiplied.

Contact Center 77

Contact Center Abandon rate Outbound sales Average Handle Time 77

Transparent BPO

MARCH 11, 2020

.” That adage, coined by Peter Drucker, a man regarded as the inventor of modern business management, testifies to the fact that measuring performance is vital to the success of any business or industry — including the contact center industry. “But take inbound or outbound sales, for example.

Benchmark 71

Benchmark Contact Center outsourcing Schedule adherence 71

NobelBiz

SEPTEMBER 12, 2023

For call centers, metrics provide insights that shape strategies and determine operational efficiency. Unlike “Hold” “Wait” or “ Average Handle – AHT ” times, this metric concentrates solely on the productive interaction between the two parties.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

TLC Associates

JULY 1, 2019

It initially shocked people that a company would outsource the foundational product of their business, but Nike knew their core focus was not the manufacturing itself, but actually the market research, the design philosophy, and the branding that would ensure their product actually sold. Outsource Your Outbound Sales.

outsourcing 40

outsourcing Contact Center Outbound sales Customer Care 40

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. In other words, companies only pay for productive time.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

Callminer

SEPTEMBER 23, 2020

Outbound call centers depend on skilled and well-trained agents as much as useful software to consistently meet business goals. Keeping an outbound call center operating efficiently means making the most of both the talent you have on hand and the tools you can afford to implement. Aim to connect.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182