Calltools

APRIL 1, 2020

Agent productivity is important when managing a blended call center. Finding the right way to train agents, assign leads, appropriately dial out, and route inbound calls are all key facets to optimizing your call center. What is a Blended Call Center? What is a Blended Call Center?

call center software 52

call center software Call Center CRM Outbound sales 52

TLC Associates

AUGUST 6, 2019

What challenges can your product or service solve for them? When you know the answers, you can tailor your sales scripts to speak to the heart of your target buyers’ pain points and motivators. Using your internal sales team as carnival barkers drumming up interest is not an effective use of their time. What do they want?

Outbound sales 40

Outbound sales Customer Experience outsourcing Customer retention 40

Callminer

SEPTEMBER 23, 2020

Outbound call centers depend on skilled and well-trained agents as much as useful software to consistently meet business goals. Keeping an outbound call center operating efficiently means making the most of both the talent you have on hand and the tools you can afford to implement. Aim to connect.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Callminer

NOVEMBER 25, 2019

An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. However, the exact tools and approach you employ at your call center for this purpose should align with your center’s mission and personnel.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

JustCall

APRIL 3, 2023

Today, auto-dialers have become an integral part of outbound call centers. PhoneBurner is a popular auto-dialer and sales acceleration tool. Loaded with powerful features such as predictive dialing, intelligent analytics, and multiple integrations, they can easily replace PhoenBurner.

voip 52

voip Interactive Voice Response CRM Coaching 52

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

JustCall

APRIL 26, 2022

Conversation intelligence technology uses artificial intelligence to analyze and optimize conversations in sales calls, demos, and customer support interactions. After the software processes all this data, it can generate reports on sales performance metrics like call conversions, revenue from calls, average deal size, and more.

Coaching 52

Coaching Benchmark Sales Analytics 52

JustCall

MARCH 9, 2023

Conversation intelligence technology uses artificial intelligence to analyze and optimize conversations in sales calls, demos, and customer support interactions. Real-Time Transcript This is the most basic feature of any call intelligence solution. In some cases, conversation intelligence software can work in real-time.

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

AUGUST 1, 2019

Sales reps have to manually look over other ‘after call’ works too. That includes manually deciding and dialing prospects, call logging, remembering key points, writing notes after the call and others. As these tools remove the manual work and increase the productivity of sales reps.

Outbound sales 56

Outbound sales CRM Scripts Sales 56

JustCall

FEBRUARY 13, 2023

The attention is on every sales call center! Sales call centers have become essential to many businesses, serving as customers’ first point of contact and providing valuable support and assistance. A key benefit of call centers is allowing businesses to expand their reach.

Sales 52

Sales Call Center Interactive Voice Response CRM 52