Outsource Consultants

SEPTEMBER 5, 2018

However, an important piece of a direct response campaign’s success is the company’s contact center. Having a solid contact center can make the difference between success and failure in your next direct response campaign. A great contact center will increase sales and significantly impact your bottom line.

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Contact Center Inbound sales outsourcing Outbound sales 114

TLC Associates

AUGUST 14, 2019

However, we’ve found that successful outbound sales acquisition is well within the realm of possibility – they just need to be equipped to overcome the horror stories of the ghost of cold calls past. For those consumers who need more coaxing, the goal is distribute your sales communications via the voice channel, email, or both.

Outbound sales 40

Outbound sales Sales Scripts Customer Care 40

TLC Associates

JULY 1, 2019

The right outsourced partner can take that added burden out of the equation – and will wow your customers in ways you never imagined. Below we explore more specific areas of your business that can be outsourced to a contact center so you can get back to what you do best. . Outsource Your Outbound Sales.

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outsourcing Contact Center Outbound sales Customer Care 40

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. The problems they find in fulfilling the criteria of your contact center programme should be made evident by your outsourcer.

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outsourcing Call Center Contact Center Best practices 98

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Your Contact Center Location Costs.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

TLC Associates

NOVEMBER 11, 2019

It’s a byproduct of the digital revolution, and can be overcome by revamping sales processes to align with the times. Some brands are considering an outsourced contact center as part of their sales process, funneling qualified leads to their sales team. What does that mean for an outsourced partner?

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outsourcing Sales Outbound sales Contact Center 40

TLC Associates

AUGUST 6, 2019

Here are the practices we’ve seen work in our outbound and inbound sales support programs. Each additional touch point adds labor dollars and increases spend on sales and marketing campaigns. Using your internal sales team as carnival barkers drumming up interest is not an effective use of their time.

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Outbound sales Customer Experience outsourcing Customer retention 40