legal 
Global Response
NOVEMBER 6, 2023
Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.
Global Response
DECEMBER 21, 2022
How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line.
Dialer 360
DECEMBER 5, 2022
The Center for Medicare and Medicaid Service’s (CMS) Medicare Communications and Marketing Guidelines (MCMG) 2022 edition (CMS) is crucial reading to comprehend the most recent legally enforceable guidelines for what kinds of outreach are permitted. · Identify TCPA and Medicare Marketing risk.
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