Calltools

MARCH 6, 2024

Establishing trust is essential to conversions for contact center agents. While there are many ways to enhance the customer experience (CX), a preview dialer is one of the simplest yet most effective tools a contact center agent can use. Below are a few of the many industries that can benefit from preview dialers.

Customer Experience 52

Customer Experience Average Handle Time Abandon rate Healthcare 52

Outsource Consultants

OCTOBER 23, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.

outsourcing 59

outsourcing Contact Center Automotive Real estate 59

TLC Associates

JULY 1, 2019

Yes and yes, but your core focus should be on the product or service you’re delivering in the first place. Quality is likely to suffer if your efforts are spread thin trying to manage your design, manufacturing, distribution, financials, sales, marketing, and customer care (on top of a hundred other points in the process).

outsourcing 40

outsourcing Contact Center Outbound sales Customer Care 40

Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

JustCall

OCTOBER 22, 2020

The auto dialer acts as a co-pilot for sales teams. The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. An auto dialer is software that dials up each contact from your database. Think of the outbound sales campaigns as the manufacturing process.

Real estate 76

Real estate CRM Banking Outbound sales 76

Customer Centric Support

FEBRUARY 6, 2017

Customer service and contact center staff need the tools to reduce stress, increase focus and productivity, as much, if not more than the average office worker. Without doubt, there is a place for some level of mindfulness in your contact center. The financial benefits to improved retention are undeniable.

Call Center 90

Call Center Outbound sales Customer centricity Contact Center 90

Call Experts

MAY 20, 2021

When a business contracts a third party to perform several services related to back and front office operations. For many years, the outsourcing market has grown, and services have become more easily accessible. Do you need to outsource a service now? Contact us. What is business process outsourcing? How does it work?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Outbound sales Surveys 52