customer-stories 
TLC Associates
AUGUST 14, 2019
Your customer acquisition team starts with a major strike against them – and it’s not even their fault! Years of irrelevant sales calls from crummy salespeople soured consumers to outbound calls. Consumers recognize the bold-faced negligence of a generic sales pitch. The sale doesn’t have time to breathe.
NobelBiz
SEPTEMBER 12, 2023
It delves into agent-customer interactions, revealing both the quantity and quality of these engagements. Understanding the Average Talk Time metric Average Talk Time represents the actual duration an agent spends conversing with a customer. A lower ATT typically indicates quicker issue resolution and streamlined customer service.
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TLC Associates
MAY 29, 2019
Should my business outsource its contact center? While there can be clear benefits to outsourcing your customer service or contact center, such as lower labor costs, there are tradeoffs that also need to be considered. Working with a contact center often requires a careful eye on forecasting and planning.
Fonolo
MARCH 13, 2018
Twilio unveiled Flex, its new call center product yesterday and it definitely lived up to the anticipation that has been building since the rumors started last month. It’s true that every other call center system has an out-of-the-box agent desktop and manager desktop and usually you can make adjustments from there.
Fonolo
NOVEMBER 24, 2022
What’s motivating your contact center? Perhaps you have an established set of goals and objectives for your call center operations — but when was the last time you updated them? You could conduct some competitor research to get some ideas, but before you do, it’s helpful to identify your call center type.
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