NobelBiz

APRIL 23, 2024

this is governed by the Fair Debt Collection Practices Act (FDCPA), which sets guidelines on how collectors can conduct themselves, the times and methods by which they can contact debtors, and the actions they are prohibited from taking. This is why automation is especially transformative in contact centers. In the U.S.,

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Noble Systems

AUGUST 27, 2020

Telemarketing call centers can fulfill a variety of needs beyond simply selling, and they can provide both outbound telemarketing services and inbound telemarketing services. Telemarketing is a common enough term that most people have heard, but what exactly is it? What is Telemarketing?

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

NobelBiz

MARCH 14, 2023

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. And pay extra attention to it.

Contact Center 52

Contact Center Scripts Call Center Government 52

Calltools

JUNE 29, 2022

Consumers tend to suspect that telemarketing calls are fraudulent and a way to steal personal data. This process is not the same for every contact center, but most of these companies follow a similar format. In addition to these federal government regulations, your industry has created its own set of compliance standards.

Scripts 52

Scripts Government Telemarketing Telecommunications 52

NobelBiz

JUNE 5, 2023

Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. The NobelBiz Call Guard Ecosystem can help the all the privacy and compliance requirements for an outbound lead generation call center.

Call Center 52

Call Center Scripts CRM Contact Center 52

aircall

JANUARY 7, 2022

A call center dialer, or outbound dialer, connects customers to an interactive voice response system (IVR) or to a contact center with a live call center representative. . Aircall uses a power dialer as the preferred form of cloud-based call center software. What is a dialer in a call center?

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

NobelBiz

APRIL 9, 2024

In this comprehensive article, we delve into the details of call center compliance , exploring its significance, the laws and regulations governing it, common mistakes to avoid, and best practices for ensuring adherence. Table of Contents What is Call Center Compliance and Why is it Important?

Call Center 104

Call Center Telemarketing Healthcare Government 104