TLC Associates

JULY 1, 2019

You’ve heard the old expression: do what you do best and outsource the rest. How do you determine which functions are not only unnecessary to keep in-house but also more effective in the hands of outsourced experts? Why Outsource? The same thought process is true in regards to any function that is customer-facing.

outsourcing 40

outsourcing Contact Center Outbound sales Customer Care 40

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

TLC Associates

AUGUST 14, 2019

However, we’ve found that successful outbound sales acquisition is well within the realm of possibility – they just need to be equipped to overcome the horror stories of the ghost of cold calls past. Basically, write responses to a variety of unique challenges or objections and swap them in and out based on a customer’s specifics.

Outbound sales 40

Outbound sales Sales Scripts Customer Care 40

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Agents, Supervisors, and Managers.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

TLC Associates

JULY 17, 2019

Yet when the stakes are even higher, i.e. a business searching for a contact center to represent their brand and increase their revenue, some still choose to jettison quality in favor of a lower cost. Here are some of the benefits of nearshore contact centers that show they might be right for you.

Contact Center 40

Contact Center outsourcing Outbound sales contact center workforce 40

TLC Associates

AUGUST 28, 2019

The reason is that people go for the path of least resistance, and expect customer care and support through the platforms they use most. Whether its outbound sales or customer retention, consumers crave personalization. The brand remembers a customer’s purchase history. How personal do you need to get?

Customer Experience 49

Customer Experience Outbound sales First call resolution Healthcare 49