contact center workforce Employee engagement Morale Schedule adherence 
Playvox
JANUARY 11, 2024
Call center workforce management is the art and science of having the right number of agents available at the right times to answer an accurately forecasted volume of incoming customer contacts at the service level standard set by a contact center while minimizing cost.
Noble Systems
APRIL 14, 2021
And the ability to just log in and start working without a long commute helps eliminate lateness and can increase schedule adherence. Happier employees translates to reduced turnover and lower hiring costs. Here are five best practices to help achieve the best outcomes while maintaining an at-home contact center workforce.
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