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Build Contact Center Knowledge for Improved Customer Experience

8x8

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly.