Remove contact center solutions Remove contact center workforce Remove Employee engagement Remove Gamification
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Top 5 Best Practices for Successfully Transitioning from Onsite to an At-Home Contact Center Workforce

Noble Systems

Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Your employees are used to in-person contact with managers and other team members. We are all learning as we go.

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An Introduction to the Virtual Call Center

Noble Systems

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Communicate often and clearly to employees and customers.