Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Hodusoft

JULY 16, 2021

Call Center and Contact Center Software Difference Complete Guide. What is the difference between call and contact center software? Companies make customer interactions through two essential ways– call and contact centers. Multilevel IVR . Self-service feature.

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

SharpenCX

MARCH 24, 2020

Metrics motivate, create feedback channels, and provide employees with clarity in their work. Getting benchmark data for your own contact center, then working to improve against those metrics, is crucial to better serving customers. So, how do you, as a contact center team, measure up to the rest of your industry?

industry standards 52

industry standards Metrics Call Center Wait times 52

Hodusoft

AUGUST 2, 2023

Modern contact centers can’t operate without a wide range of technology tools. So technology costs are among the major costs in contact centers. The technology costs can include contact center software , customer relationship management (CRM) systems, business phone systems , call routing software, and more.

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52

Hodusoft

MAY 10, 2024

The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

JustCall

MARCH 9, 2023

Don’t Just Gather Customer Feedback: Deliver Results One of the key mistakes businesses make when garnering customer feedback is not to deliver on it. While engaging in a survey or feedback form, there is only one thought in the customers’ heads: “Would I see any improvement in services if I give this feedback?”

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40